Donor Greeter

Goodwill Industries of Houston; Brenham (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Goodwill Houston is seeking a donor center associate to greet donors, sort donations, and maintain accurate records. You will collaborate with the Transportation Department, assist with supplies, and help load/unload merchandise as needed.

In this role, you will support security and safety of staff and property, perform janitorial tasks, and report incidents promptly. A flexible schedule and reliable transportation are expected.

Qualifications

• Ability to communicate and interact well with a variety of personality types.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Responsibilities

• Greet each donor to accept donations with a cheerful and pleasant disposition.
• Unload and sort materials in the donation area according to GWH guidelines.
• Maintain accurate records of donations and issue completed donation receipts to all donors.
• Ability to communicate directly with the Transportation Department and participate in online meetings.
• Assist with keeping production supplies available.
• Assist with loading and unloading merchandise and equipment as needed.
• Assist with the security and safety of GWH team members and property.
• Perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Performs other duties as assigned by Management.
• Demonstrate professionalism and present a friendly, cooperative attitude.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists are clear and free from clutter, and keep work areas neat and clean.
• Adheres to all GWH policies and procedures.

Skills

Communication

Flexibility

Retail experience

Reliable transportation

Education

High school diploma or equivalent

Job description

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

• Greet each donor to accept donations with a cheerful and pleasant disposition.
• Unload and sort materials in the donation area according to GWH guidelines.
• Maintain accurate records of donations and issue completed donation receipts to all donors.
• Ability to communicate directly with the Transportation Department and participate in online meetings.
• Assist with keeping production supplies available.
• Assist with loading and unloading merchandise and equipment as needed.
• Assist with the security and safety of GWH team members and property.
• Perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Performs other duties as assigned by Management.

Additional Duties:

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists are clear and free from clutter, and keep work areas neat and clean.
• Adheres to all GWH policies and procedures.

Minimum Qualifications:

• Ability to communicate and interact well with a variety of personality types.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Key Performance Indicators (KPI):

• Pre-sort Productivity
• Equipment Management
• Production Management
• Work Integrity: Follows established procedures and processes donations timely with a sense of urgency.
• Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.
• Safety Culture
• Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues.
• Image: Personal image keeps the work area/location clean, safe, and organized with no donor creep.
• Customer Ambassador Program (CAP): Receiving surveys (getting customers to participate) and favorable feedback.

Physical Requirements/Work Environment:

The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time.

An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.

I understand this job description and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.