Donor Experience & Materials Handler Specialist

goodwillmiddletn; Jackson (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill in Jackson, TN seeks a Retail Donor Specialist - Materials Handler Associate to deliver an exceptional donor experience while safely receiving and moving donated merchandise through backroom operations. You will engage donors, load and unload donations, and support store replenishment in a fast-paced environment.

The role emphasizes safety, productivity, and accuracy under store leadership, aligning with Goodwill’s mission and values.

Qualifications

• Experience in retail, donation intake, production, warehouse, or customer-facing roles preferred.
• Ability to stand, walk, bend, lift, and move donated goods.
• Ability to follow safety procedures and backroom workflows consistently.

Responsibilities

• Deliver the GREAT donor experience by greeting donors, providing receipts, and offering excellent service.
• Receive donated goods in accordance with safety and operational guidelines.
• Load, unload, and stage donated goods, including trailers and trucks, safely.
• Operate material handling equipment as trained, including forklifts and pallet jacks.
• Maintain clean, organized backroom areas and follow safety guidelines.

Skills

Donor experience

Safety procedures

Backroom operations

Flexibility schedule

Education

High School Diploma or equivalent

Tools

Forklift

Pallet jack

Job description

Goodwill in Jackson, TN seeks a Retail Donor Specialist - Materials Handler Associate to deliver an exceptional donor experience while safely receiving and moving donated merchandise through backroom operations. You will engage donors, load and unload donations, and support store replenishment in a fast-paced environment.

The role emphasizes safety, productivity, and accuracy under store leadership, aligning with Goodwill’s mission and values.