Donor Experience Associate I

Goodwill Industries of the Inland Northwest; Spokane (WA); On-site; USD 19,000 - 28,000; Full time

Job summary

Goodwill Industries of the Inland Northwest is hiring for an Outlet Spokane position. The role involves accepting donated goods, greeting donors at their vehicle, unloading donations, and providing receipts. You will help keep the donation area neat and follow safety policies.

Background check is required, with opportunities for part-time or full-time shifts. Excellent customer service, reliability, and adherence to dress code are valued.

Qualifications

• Must pass background check.
• Provide outstanding customer service.
• Greet donors at their vehicle and assist in donations. (short phrasing)

Responsibilities

• Provide outstanding customer service.
• Greet donors at their vehicle.
• Assist in unloading acceptable donations in a timely and courteous manner.
• Thank donor for donations and ensure a receipt is offered to each donor, regardless of size of donation.
• Maintain a well-groomed appearance and dress in compliance with GIIN’s Dress Code.
• Prepare records and reports, as requested.
• Keep supervisor informed of problems and suggestions related to the job.
• Store DSA's will perform other duties in production and retail as assigned.
• Comply with all Goodwill Industries of the Inland Northwest policies, CARF standards, and safety regulations.
• Sort donations according to current Goodwill Industries of the Inland Northwest requirements.
• Store DSA's will ensure donations are secure and appropriate sort is performed indoors.
• Keep donation area neat, clean, and orderly.
• Ensure equipment is in good working order.
• Maintain an accurate count of donors on the DSC Worksheet.
• Ensure the DSC is properly closed and locked at closing.
• Call supervisor at beginning of each shift to report condition of DSC site and donor counts.
• Report maintenance or safety discrepancies immediately to supervisor.
• Attend department/organization meetings and trainings as required.
• Work with Workforce and Family Services to provide participant services.
• Follow all policies, procedures, and directives of Goodwill Industries ensuring safety of personnel or property.
• Wear and maintain all required PPE.
• Maintain agency confidentiality and comply with health, safety and fire standards.

Skills

Customer service

Greet donors

Donations processing

Job description

Goodwill Industries of the Inland Northwest is hiring for an Outlet Spokane position. The role involves accepting donated goods, greeting donors at their vehicle, unloading donations, and providing receipts. You will help keep the donation area neat and follow safety policies.

Background check is required, with opportunities for part-time or full-time shifts. Excellent customer service, reliability, and adherence to dress code are valued.