Donor Center Technician 3

Octapharma Plasma, Inc.; Portsmouth (VA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Formal training

Health insurance and vision/dental

HSA

FSA

Tuition Reimbursement

Employee assistance program (EAP)

Wellness program

401k retirement plan

Paid time off

Company paid holidays

Personal time

Job summary

Octapharma Plasma, Inc. is seeking a Donor Center Technician to determine donor eligibility, collect plasma, and process products while ensuring regulatory compliance and a high standard of donor care.

Responsibilities include operating automated plasmapheresis equipment, monitoring donor safety, maintaining accurate records, mentoring junior technicians, and upholding clean, FIFO-compliant work areas in a fast-paced environment.

Qualifications

• High school diploma or GED.
• 3 months’ experience in clerical or customer service preferred.
• Certification or licensing based on state requirements.

Responsibilities

• Ensure compliance with state, federal, and industry regulations (FDA SOPs, OSHA, CLIA, GMP).
• Deliver high level of customer service and positive donor experience.
• Assess donor eligibility by vitals, testing, and SOP-based registration.
• Operate automated plasmapheresis equipment and troubleshoot alarms.
• Collect, process, store plasma products; manage freezer and temperature monitoring.
• Maintain equipment with routine QC checks and follow manufacturer procedures.
• Maintain cleanliness and FIFO inventory in work areas.
• Maintain records and confidentiality per SOPs.
• Mentor/train junior technicians as a designated trainer; support CAPA with QA.
• Oversee donor flow, scheduling breaks and center-wide schedules.

Skills

Customer service

Communication

Organization

Numerical accuracy

Reading equipment data

Education

High school diploma or GED

Tools

Automated plasmapheresis equipment

Job description

Job Summary

This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.

This is What You’ll Do

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.


• Deliver a high level of customer service and positive donor experience in alignment with company values and culture.


• Assess donor eligibility by conducting vitals, microhematocrit and total protein testing, and registration in accordance with SOPs.


• Monitor donor conditions during procedures to ensure safety, comfort, and product quality.


• Set up, prepare, and operate automated plasmapheresis equipment; troubleshoot alarms, respond to adverse events, and disconnect donors upon completion.


• Collect, process, and store plasma products and samples, including freezer organization, shipment preparation, and temperature monitoring, in compliance with SOPs and regulations.


• Maintain donor center equipment through routine and periodic quality control checks and manufacturer-recommended procedures.


• Uphold cleanliness and organization of work and storage areas, ensuring adequate supplies, safe handling of biohazardous waste, and adherence to First In, First Out (FIFO) inventory methods.


• Maintain accurate and complete recordkeeping, confidentiality, and reporting in compliance with SOPs and company policy.


• Mentor and train junior technicians as a Designated Trainer; partner with Quality Assurance on performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives.


• Oversee donor flow, including scheduling of lunches, breaks, and adherence to overall center schedules.


• Performs other duties as assigned.

This is What it Takes

Minimum Requirements

• High school diploma or equivalent (GED).


• Three (3) months’ experience in clerical or customer service position preferred.

Required Certifications, Licenses, and Registrations

• Specific certification or licensing based on State requirements.

Knowledge, Skills, and Abilities

• Basic computer knowledge and skills required.


• Ability to speak, read, write (legibly and accurately), and understand English required.


• Strong customer service skills, organizational, and communication skills.


• Ability to read, follow, and interpret regulations, instructions and manuals required.


• Ability to understand verbal instruction required.


• Ability to read numbers on screening equipment and perform basic mathematical calculations.

Physical Requirements

• Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.


• Ability to sit or stand for extended periods.


• Ability to tug, lift, and pull up to thirty-five (35) pounds.


• Ability to bend, stoop, or kneel.


• Occupational exposure to blood borne pathogens.


• Ability to view video display terminal less than 18" away from face for extended periods of time.


• Ability to work in an environment with a temperature of -40C or colder for extended periods.


• Occasional exposure to and handling of dry ice.


• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.


• Ability to use assistive devices if needed for mobility or communication.


• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.


• Ability to use a computer and other office equipment.


• Ability to communicate effectively, both verbally and in writing.


• Ability to focus and concentrate on tasks for extended periods.


• Ability to navigate the office environment safely, including stairs and elevators (if applicable).


• Ability to travel up to 20% via airplane and vehicle (if applicable).

Do Satisfying Work. Earn Real Rewards and Benefits

• Formal training


• Outstanding plans for medical, dental, and vision insurance


• Health savings account (HSA)


• Flexible spending account (FSA)


• Tuition Reimbursement


• Employee assistance program (EAP)


• Wellness program


• 401k retirement plan


• Paid time off


• Company paid holidays


• Personal time

Pay Transparency

The expected base pay for this position at hiring is $17.91-$23.89-$29.88. Please note this wage range reflects what Octapharma Plasma expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.

Our Benefits

Octapharma Plasma offers the following benefits for this full-time position:

Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in Octapharma Plasma's 401(k) Savings Plan; 15 days of Paid Time Off (PTO) and paid observed holidays as designated by the Company.