Donor Center Technician 1

Octapharma Plasma, Inc.; Des Moines (IA); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Formal training

Health insurance

Health savings account (HSA)

Flexible spending account (FSA)

Tuition reimbursement

Employee assistance program (EAP)

Wellness program

401k retirement plan

Paid time off

Company paid holidays

Personal time

Descripción de la vacante

Octapharma Plasma in Des Moines, IA is hiring for a role focused on donor eligibility, plasma collection, and product processing with a strong emphasis on compliance and donor experience. You will ensure adherence to FDA SOPs, OSHA, CLIA, and GMP standards while supporting quality control and safety throughout operations.

The position requires a high school diploma or GED and at least 3 months of clerical or customer service experience; state-based certifications may be required.

Formación

• High school diploma or GED.
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.

Responsabilidades

• Ensure compliance with state, federal, and industry regulations to maintain production standards and facility compliance.
• Maintain high levels of customer service, donor confidentiality, and positive donor experience.
• Monitor donor conditions and perform eligibility assessments, including vitals and testing.
• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms and troubleshoot alerts.
• Perform plasma collection and processing, including sample handling and shipments in SOP-compliant manner.
• Monitor temperatures and document variances; maintain donor center cleanliness and equipment QC.
• Maintain complete records in compliance with SOPs; oversee product safety and quality.
• Troubleshoot machine issues and perform routine quality checks.
• Perform other duties as assigned.

Conocimientos

Basic computer knowledge

Speak English

Bilingual Spanish (preferred)

Customer service

Organizational skills

Communication skills

Educación

High school diploma or GED

Descripción del empleo

Job Summary

This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.

This Is What You’ll Do

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
• Maintain high levels of customer service, donor confidentiality, and positive donor experience.
• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration, to ensure safety and product quality.
• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.
• Perform plasma collection and processing, including sterile products and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.
• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required.
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.
• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions.
• Maintain complete and accurate recordkeeping in compliance with company SOPs.
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.
• Troubleshoot machine issues and perform routine quality control checks on equipment.
• Perform other duties as assigned.

Minimum Requirements

This is What it Takes

• High school diploma or equivalent (GED).
• Three (3) months’ experience in clerical or customer service position preferred.

Required Certifications, Licenses, And Registrations

• Specific certification or licensing based on State requirements.

Knowledge, Skills, And Abilities

• Basic computer knowledge and skills.
• Ability to speak, read, write (legibly and accurately), and understand English.
• Bilingual in Spanish preferred (location specific).
• Strong customer service, organizational, and communication skills.
• Ability to read, follow, and interpret regulations, instructions, and manuals.
• Ability to understand verbal instructions.
• Ability to read numbers on screening equipment and perform basic mathematical calculations.

Physical Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment).
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood-borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time.
• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
• Ability to use a computer and other office equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).

Do Satisfying Work. Earn Real Rewards And Benefits

We’re widely known and respected for our benefits and for leadership that is supportive and hands‑on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time

Pay Transparency

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life‑saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

INNER SATISFACTION.

OUTSTANDING IMPACT.