Donor Center Technician 1

Octapharma Plasma, Inc.; Brooklyn Park (MN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

HSA

FSA

Tuition Reimbursement

Employee assistance program

Wellness program

401k retirement plan

Paid time off

Company paid holidays

Personal time

Job summary

Octapharma Plasma, Inc. is seeking a dedicated team member in Minnesota to determine donor eligibility, collect plasma, and process products while ensuring strict adherence to regulatory standards.

The role emphasizes donor safety, equipment operation, and meticulous recordkeeping in a fast-paced center environment. Candidates should be prepared for varied shifts and a strong emphasis on customer service.

Qualifications

• High school diploma or GED.
• Three months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.

Responsibilities

• Ensure compliance with state, federal, and industry regulations (FDA SOPs, OSHA, CLIA, GMP).
• Maintain high levels of customer service and donor confidentiality.
• Monitor donor conditions and perform eligibility assessments (vitals, protein testing, donor registration).
• Set up, prepare, and operate plasmapheresis equipment; respond to alarms and disconnect donors as needed.
• Perform plasma collection and processing with strict SOPs and shipping regulation adherence.
• Monitor temperatures of freezers/refrigerators and document variances.
• Maintain cleanliness and professional appearance in donor center and handle safe disposal of waste.
• Quality control on donor center equipment per SOPs and manufacturer instructions.
• Maintain complete and accurate records in compliance with SOPs.
• Oversee product safety and quality by monitoring collection ratios and donor safety.
• Troubleshoot machine issues and perform routine QC checks on equipment.
• Perform other duties as assigned.

Skills

Customer service

Bilingual in Spanish

Basic computer skills

English literacy

Strong communication

Attention to detail

Education

High school diploma or GED

Tools

Automated plasmapheresis equipment

Job description

Job Summary

This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.

This is What You’ll Do

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
• Maintain high levels of customer service, donor confidentiality, and positive donor experience.
• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration, to ensure safety and product quality.
• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.
• Perform plasma collection and processing, including sterile products and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.
• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required.
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.
• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions.
• Maintain complete and accurate recordkeeping in compliance with company SOPs.
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.
• Troubleshoot machine issues and perform routine quality control checks on equipment.
• Perform other duties as assigned.

This is What it Takes

Minimum Requirements

• High school diploma or equivalent (GED).
• Three (3) months’ experience in clerical or customer service position preferred.

Required Certifications, Licenses, and Registrations

• Specific certification or licensing based on State requirements.

Knowledge, Skills, and Abilities

• Basic computer knowledge and skills.
• Ability to speak, read, write (legibly and accurately), and understand English.
• Bilingual in Spanish preferred (location specific).
• Strong customer service, organizational, and communication skills.
• Ability to read, follow, and interpret regulations, instructions, and manuals.
• Ability to understand verbal instructions.
• Ability to read numbers on screening equipment and perform basic mathematical calculations.

Physical Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment).
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood-borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time.
• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
• Ability to use a computer and other office equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).

Do Satisfying Work. Earn Real Rewards and Benefits

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time

Pay Transparency

The good-faith expected base pay for this position is $15.00.$19.89-$24.86 Please note this salary range reflects what Octapharma Plasma reasonably expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.

Our Benefits

Octapharma Plasma offers the following benefits for this full-time position:

Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; EAP, FSA, HSA, Met Law and Pet Insurance Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in Octapharma Plasma's 401(k) Savings Plan; 15 days of Paid Time Off (PTO), in accordance to company policy, and paid observed holidays as designated by the Company.

Working at Octapharma Plasma

We aspire to create a culture in which our employees feel inspired. You may be motivated to connect with donors, lead donation centers to new heights of excellence, or provide ideas and vision at a corporate level. We welcome you to consider all possibilities and see what positions best fit your interest and talents.

With donation centers and team members throughout the U.S., Octapharma Plasma offers ways to enhance your life, career, and sense of professional accomplishment to everyone who joins our family.

INNER SATISFACTION.

OUTSTANDING IMPACT.