Donor Center Operations Lead & Trainer

CSL; Springfield (MO); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Health care benefits

401(k) Savings Program

Paid Time Off

Paid holidays

Job summary

CSL in Springfield, MO is seeking a receptionist trainer to support donor center operations. The role focuses on training reception staff, guiding donor flow, and ensuring smooth registration of qualified, applicant, and transfer donors while maintaining donor privacy and center policies.

The position requires healthcare or donor center experience, strong communication skills, and the ability to perform basic screening tasks.

Qualifications

• High school diploma or equivalent required.
• Minimum 18 months clerical or customer service experience.
• Ability to perform basic math calculations.

Responsibilities

• Assist qualified donors with screening and registration per SOP.
• Educate donors on the donation process and center policies.
• Answer phones and provide information to callers.
• Monitor donor reactions and coordinate with staff as needed.
• Maintain accurate donor data in the information system.

Skills

Customer service

Communication

Basic math

Bilingual

Education

High school diploma or equivalent

Tools

Donor information system

Job description

CSL in Springfield, MO is seeking a receptionist trainer to support donor center operations. The role focuses on training reception staff, guiding donor flow, and ensuring smooth registration of qualified, applicant, and transfer donors while maintaining donor privacy and center policies.

The position requires healthcare or donor center experience, strong communication skills, and the ability to perform basic screening tasks.