Donor Care Technician / Bloodmobile Driver (Rock Hill)

The Blood Connection, Incorporated

Fort Mill (SC)

On-site

USD 38,000 - 56,000

Full time

14 days+

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Benefits offered by this job

24 Days PTO

Potential Company Bonuses

Tuition Reimbursement

401k Retirement Plan

Health Insurance (Medical, Vision, and

Dental)

Healthcare and Dependent Care FSA

Short and Long-Term Disability

Employee Assistance Program (EAP)

Basic Life Insurance

Job summary

The Blood Connection in Fort Mill, SC is seeking a Donor Services Technician Driver to register donors, conduct donor history assessments, and operate our mobile blood donation bus with a strong commitment to safety and donor care.

You will travel to various sites, set up donation areas, ensure regulatory compliance, and provide exceptional customer service while maintaining bus cleanliness and readiness. Flexibility for weekends/evenings is required.

Qualifications

High School Diploma or GED required.
Customer service experience.
Valid Driver's License with no major infractions and dependable transportation.
Class A or B CDL License with no major infractions.
Commercial Learners Permit (CLP) at minimum.
Ability to communicate effectively with patrons, donors, sponsors and co-workers.
Ability to work with all levels in a diverse work environment.
Ability to maintain effective working relationships with staff, management and peers.

Responsibilities

Register donors and conduct donor history assessments.
Operate a mobile blood donation bus and travel to various locations.
Set up donation sites and maintain bus cleanliness and readiness.
Provide exemplary customer service throughout the donation process.
Ensure adherence to regulatory standards and organizational protocols.
Maintain flexibility in scheduling, including weekends and occasional evenings.

Skills

Customer service

Communication skills

Driver's license

CDL license (A/B)

Commercial Learners Permit (CLP)

High school diploma

Teamwork

Diversity & inclusion

Education

High School Diploma or GED

Job description

24 Days PTO! - Use it, Cash it, Roll it over
Potential Company Bonuses
Tuition Reimbursement
401kRetirement Plan
Health Insurance (Medical, Vision, and Dental)
Healthcare and Dependent Care FSA
Short and Long-Term Disability
Employee Assistance Program (EAP)
Basic Life Insurance

Are you passionate about making a difference in your community?

The Blood Connection is seeking a dedicated Donor Services Technician Driver to play a pivotal role in our mobile blood drive operations. As a key member of our team, you'll register donors, conduct assessments, and ensure compliance with regulatory standards while providing exceptional customer service. Operating our specialized mobile blood donation bus, you'll travel to various locations, set up donation sites, and maintain a clean and efficient environment. If you're ready to contribute to our mission of providing a safe and adequate blood supply for patient care, apply today! Flexibility in scheduling, including weekends and occasional evenings, is required.

Join us in making a positive impact through every blood donation.

Position Overview

The Donor Services Technician Driver at The Blood Connection plays a pivotal role in enhancing the donor experience while supporting mobile blood drive operations. Responsible for registering donors, conducting donor history assessments, and performing physical evaluations, this position ensures adherence to regulatory standards and organizational protocols. In addition to these critical responsibilities, the role involves driving and operating a specialized mobile blood donation bus to various locations, setting up donation sites, maintaining bus cleanliness and operational readiness, as well as providing exemplary customer service throughout the donation process.

The Donor Services Technician Driver must demonstrate professionalism, exceptional communication skills, and a commitment to donor satisfaction, all while maintaining a flexible schedule to accommodate varying operational needs, including weekends and occasional evenings. This position offers a unique opportunity to directly contribute to The Blood Connection's mission of providing a safe and adequate blood supply for patient care, fostering a supportive environment for donors and ensuring the efficiency and success of mobile blood drives.

Essential Functions

Greeting Donors and Guests:

Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
Genuinely greets donors and other guests in a manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience

Donor Eligibility:

Assesses donor eligibility by performing computer verification
Screens prospective donors through medical history, mini physical, and testing results
Provides educational material

Donor Collection:

Performs the donor health history and physical assessment according to current standard operating procedures
Selects proper material for blood collection
Escorts donor through next phase of collection and ensures proper handoff to collections team member

Maintaining Mobile Bus Impression:

Maintains mobile bus appearance by ensuring that the mobile bus is clean, organized, inviting, and free of debris during operational hours

Liaising with Donors and Guests:

Communicates the TBC vision of donor experience to patrons
Capable of conveying the organizational values
Capable of conveying the operational mission
Engages donors in conversation and makes them feel important
Stays "close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance
Reports to management all observations that may tarnish a donor’s experience, and immediately contacts management if the donor appears disgruntled or unsatisfied
Extends appreciation and gratitude to donors
Completes TBC Donation Experience Training

Operational Responsibilities:

Responsible for bloodmobile drives and pick-ups
Must be willing to operate a specialized mobile unit to various locations in our service area
Maintain safe transport and operation while operating specialized mobile
Maintains effective working relationships with collection staff and management to ensure that the donor flow is expedited and efficient
Provides professional, courteous, and prompt service
Performs reception and telephone duties as assigned
Performs donor collection support tasks (as indicated by appropriate training and release-to-task)
Stocks donor screening room

Miscellaneous:

Participates in TBC sponsored blood drives and other special events
Other duties as assigned or required

Minimum Qualifications

High School Diploma or GED
Customer service experience
Valid Driver's License with no major infractions and dependable transportation
Class A or B CDL License with no major infractions
Commercial Learners Permit (CLP) at minimum
Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors and co-workers
Ability to work with all levels and in a diverse work environment
Ability to establish and maintain effective working relationships with staff, management, and peers

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.