Donor Care Technician - Advancement Opportunities

The Blood Connection, Incorporated; Augusta (GA); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

24 Days PTO

Company Bonuses

Yearly Increases

Tuition Reimbursement

401k

Healthcare

Job summary

The Blood Connection is seeking a donor services associate to welcome donors, verify eligibility, and assist through the donation process. You will check health history, perform mini-physicals per SOP, and help ensure a positive donor experience with professional service.

As the first impression of The Blood Connection, you will reflect the organization’s values, maintain a clean storefront, and support a flexible schedule including weekends.

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred.
• Valid driver’s license with dependable transportation.
• Ability to communicate tactfully and courteously to patrons, donors, sponsors, and co-workers.
• Ability to work with all levels in a diverse environment.

Responsibilities

• Greet donors and guests and open doors with a welcoming smile.
• Assess donor eligibility via computer verification and medical history screening.
• Perform donor collection support tasks and assist with the donation process.
• Maintain storefront appearance, organization, and cleanliness during hours of operation.
• Engage donors, convey TBC values, and provide gratitude and appreciation to donors.
• Participate in TBC events and blood drives as needed.
• Provide reception and telephone duties as assigned and support management as required.

Skills

Customer service

Communication

Professionalism

Teamwork

Adaptability

Education

High School Diploma or GED

Job description

• 24 Days PTO! - Use it, Cash it, Roll it


• Company Bonuses


• Yearly Increases


• Tuition Reimbursement


• 401k


• Healthcare

Position Overview

• Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment.

• This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection.

• As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection.

• Must have excellent customer service skills and must be able to work varied hours including working weekends.

• While not desirable and is avoided when possible, must be able to adapt to a work schedule that may change with less than 24 hours’ notice.

Essential Functions

Greeting Donors and Guests:

• Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience


• Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act


• Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience

Donor Eligibility:

• Assesses donor eligibility by performing computer verification


• Screens prospective donors through medical history, mini physical, and testing results


• Provides educational material

Donor Collection:

• Performs the donor health history and physical assessment according to current standard operating procedures


• Selects proper material for blood collection


• Escorts donor through next phase of collection and ensures proper handoff to collections team member

Maintaining Store Front Impression:

• Maintains facility appearance (organization and cleanliness of storefront donor areas) by assuring that all storefront areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)


• Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances

Liaising with Donors and Guests:

• Communicates the TBC vision of donor experience to patrons


• Capable of conveying the organizational values


• Capable of conveying the operational mission


• Engages donors in conversation and makes them feel important


• Stays “close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance


• Reports to management all observations that may tarnish a donor’s experience. Immediately contacts management if the donor appears disgruntled or unsatisfied


• Extends appreciation and gratitude to donors


• Completes TBC Donation Experience Training

Operational Responsibilities:

• Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient


• Provides professional, courteous, and prompt service


• Performs reception and telephone duties as assigned


• Performs donor collection support tasks (as indicated by appropriate training and release-to-task)


• Stocks donor screening room

Miscellaneous:

• Participates in TBC sponsored blood drives and other special events


• Other duties as assigned or required

Minimum Qualifications

• High School Diploma or GED


• Customer service experience preferred


• Valid Driver’s License with no major infractions and dependable transportation


• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers


• Ability to work with all levels and in a diverse work environment


• Ability to establish and maintain effective working relationships with staff, management, and peers

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting and/or pulling/pushing up to 50 pounds


• Sitting, standing, or walking for an extended period


• Bending and twisting

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