Donations Processor - Maple Grove, MN - DUNKIRK LANE N - (Full-Time)

Goodwill-Easter Seals of Minnesota; Maple Grove (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible hours

PTO

Medical/Dental/Vision

Employer-paid life insurance

401(k) with employer match

Employee discount

Job summary

Goodwill-Easter Seals Minnesota is seeking a Donations Processor to handle donated goods with care and to assist donors with a positive experience. The role emphasizes accurate sorting, collaboration with pricing staff, and adherence to store policies.

The position supports a welcoming store environment and contributes to the organization's mission through reliable daily operations and customer service excellence.

Qualifications

• Excellent customer service and communication abilities.
• Ability to manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Flexible schedule including some evenings and weekends.
• Willingness to cross-train new staff.

Responsibilities

• Receive donated goods and ensure proper handling.
• Sort donated items according to guidelines for pricing.
• Deliver donations to pricing staff to meet daily production goals.
• Provide excellent customer service to donors and store visitors.
• Follow store policies and maintain a safe, welcoming environment.

Skills

Communication

Independent work

Organization

Prioritization

Decision making

Attention to detail

Customer service

Diversity awareness

Initiative

Perseverance

Cross-training

Education

High school diploma

Job description

Position Summary

This position is responsible for receiving donated goods while providing excellent customer service to Goodwill donors. Responsible for sorting donated goods and delivering them to the merchandise pricing staff to meet daily production standards and goals. Promotes and adheres to Goodwill-Easter Seals' mission and values.

A day in the life

In a typical day, a Donations Processor can expect to...

• Store Operations: Follows policies and procedures and executes directives in a timely manner.
• Customer Service: Creates a high level of customer service throughout the store ensuring customers experience a welcoming atmosphere.
• Services and Programs: Provide a work environment to train and develop participants in achieving their goals.
• Safety: Help contribute to a safe, welcoming environment for employees and customers.

Job Pay & Perks

• Pay Range: $14.55 - $21.82/hr
• Goodwill-Easter Seals Minnesota (GESMN) prioritizes work-life balance. We offer competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!
• Work-life balance: No overnights or late closing shifts, and limited holiday hours
• GESMN retail locations are closed New Year's Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day!
• Opportunities for career development and advancement

About You

• Ability to effectively communicate with supervisors, employees and customers
• Ability to work independently and coordinate multiple projects simultaneously
• Excellent organizational skills
• Ability to prioritize
• Excellent decision-making skills
• Strong attention to details
• Ability and desire to provide excellent customer service
• Ability to interact with a diverse population in a human services setting
• High level of initiative and self-motivation
• Perseverance and commitment to getting the job done
• A typical full-time schedule is 35-40 hours per week and requires:
  • Open schedule availability including a combination of days, nights, and weekends, totaling at least 35 hours per week; and
  • Willingness and ability to be cross-trained, and to train in new employees.

Prior Experience & Education

• 0-3 years of relevant experience preferred
• High school diploma or equivalent preferred

About Us

• Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don't know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here.

Star Tribune Top Workplace 6 years running.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.