Donation Services Associate - Kelly Johnson Store
Goodwill of Colorado
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Benefits offered by this job
Job summary
Goodwill of Colorado is seeking an Associate I, Donation Services to greet customers, accept donations, and work outdoors in all weather conditions at retail centers and ADCs. The role emphasizes excellent customer service and care with donated items.
The position requires a High School diploma or equivalent and about 1 year of retail experience preference, plus basic computer and English communication skills. Full-time schedules include varied hours, with potential overtime and weekend work.
Qualifications
- High School diploma or equivalent preferred.
- 1 year retail experience preferred.
- Must be able to communicate effectively in English.
- Basic computer skills to log into a computer system and email.
Responsibilities
- Greet customers in a timely, friendly manner and answer product questions.
- Unload donations from vehicles or other areas as needed.
- Inspect donations and sort for sales floor or shipping as appropriate.
- Maintain a safe, organized, clean environment at donation centers and parking areas.
- Assist drivers with loading/unloading donations onto trucks when necessary.
Skills
Education
Tools
Job description
Pay: $16.45/hour.
Full-time positions are available. Please tell us about your availability.
Donation hours at our Stores are Monday through Saturday 8AM to 8:30PM and Sunday 9AM to 7PM.
Application Deadline: 09/23/2026
Pay: $16.45/hour.
Full-time positions are available. Please tell us about your availability.
Donation hours at our Stores are Monday through Saturday 8AM to 8:30PM and Sunday 9AM to 7PM.
This position greets our customers and accepts their donations in an efficient and courteous manner. This position works outside in all weather conditions. Excellent customer service skills are a must!
The Associate I, Donation Services is typically the first point of contact for customers that are dropping off items at retail centers and/or stand-alone donation centers (ADC). The Donation Services Associates will provide excellent and friendly customer service by greeting customers’ timely and helping as needed that may include lifting or unloading donations from a customer’s vehicle or other area. Associates are expected to handle goods with care, showing respect for items donated.
- Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
- Assists every customer by unloading donations from vehicle or other areas.
- Ensure that donated items are handled with care and sorted into appropriate bins or production areas.
- Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
- Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
- Maintain remote donation centres, sheds, and/or trailer if applicable, following appropriate opening and closing procedures when working at a remote site.
- Ensure supplies are kept well stocked at remote site as necessary.
- Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
- Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
- Follows all retail center/donation center policies and procedures.
- Assist drivers in loading and unloading donations onto the truck when necessary.
- Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
- Crosstrain in other departments or areas; act as a back-up for other areas as required.
- May be required to report to the store ADC or stand-alone center when necessary.
- Job duties may extend beyond the tasks listed and may include additional responsibilities as required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- A High School diploma or equivalent is preferred.
- One (1) year of retail experience is preferred.
- Must be able to make decisions by following Goodwill standards and guidelines.
- Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
- Must be able to work in various weather conditions with varying temperatures*.
- Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
- Ability to read, comprehend, write, and communicate effectively in English.
- Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
- Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.
We promote a Safe & Drug-free Workplace.
This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
Full-Time employees in [Retail, Sales/Operations] are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.
Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.
Job Title: 588 – Associate I, Donation Services
Dept Number: Varies - Retail
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Continuously (5-8 hours)
- Frequently (3-4 hours)
- Occasionally (1-2 hours)
- Never
- Heavy: 45 lbs & over - FREQUENTLY
- Moderate: 15-44 lbs - CONTINUOUSLY
- Light: 14 lbs & under - FREQUENTLY
- Heavy: 45 lbs & over - FREQUENTLY
- Moderate: 15-44 lbs - FREQUENTLY
- Light: 14 lbs & under - FREQUENTLY
FREQUENTLY
- Above Shoulder - FREQUENTLY
- At Shoulder - CONTINUOUSLY
- Below Shoulder - CONTINUOUSLY
FREQUENTLY
FREQUENTLY
FREQUENTLY
FREQUENTLY
- Use of legs only (stairs) - OCCASIONALLY
- Use of arms & legs (ladders) - OCCASIONALLY
FREQUENTLY
- Visual, close - CONTINUOUSLY
- Visual, distant - OCCASIONALLY
- Visual, depth perception - FREQUENTLY
- Simple grasping - CONTINUOUSLY
- Fine Manipulation - FREQUENTLY
- Repetitive Movements - CONTINUOUSLY
- WALKING - CONTINUOUSLY
- STANDING - CONTINUOUSLY
- SITTING - NEVER
- SPEAKING - CONTINUOUSLY
- OTHER, please describe - CONTINUOUSLY - Working in various weather conditions/varying temperatures*
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