Donation Program Consultant

Donor Network West; San Jose (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

Donor Network West is seeking a Donation Program Consultant I to strategically plan and evaluate donation programs across hospitals. You will develop policies, monitor performance metrics, and collaborate with internal teams to enhance organ, eye, and tissue donation.

You will set quarterly goals, maintain hospital relationships, and provide on-site support during organ cases while ensuring regulatory compliance and engaging in community outreach activities.

Qualifications

• Public education and hospital/business development knowledge is essential.
• Ability to build strong hospital and physician relationships.
• Experience presenting plans to diverse stakeholders.
• Clear, concise written and verbal communications in a team setting.
• Proactive, detail-oriented with ability to adapt to priorities.
• Experience collaborating with healthcare professionals and leadership.

Responsibilities

• Lead hospital donation strategy development and performance at assigned hospitals.
• Set quarterly and yearly goals aligned with organizational plans.
• Maintain collaborative hospital leadership and physician relationships.
• Provide on-site support at hospitals during active organ cases as needed.
• Negotiate needs with physicians, nurses, and ancillary services.
• Participate in post-donation debriefs and QA of metrics.
• Communicate plans to hospital administration and staff clearly.
• Ensure regulatory requirements and hospital affiliations are up to date.
• Present plans to administration and conduct advocacy as needed.
• Maintain hospital program site compliance and participate in community events.

Skills

Public speaking

Stakeholder management

Hospital relations

Written communication

Multitasking

Team collaboration

Education

Undergraduate degree in business health administration

Marketing focus preferred

Nursing background acceptable

Job description

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

Position Summary

The Donation Program Consultant I strategically plans, implements, and evaluates internal and external systems to impact hospital and community donation programs. The Donation Program Consultant is primarily responsible for developing, implementing, and monitoring hospital policies, procedures, strategies, and action plans to enhance eye, organ, and tissue donation within the assigned service areas. This role will also collaborate with other departments within Donor Network West to perform these functions.

Essential Job Duties And Responsibilities

• Takes primary responsibility for hospital donation strategy development and organ and tissue donation performance at assigned hospitals
• Sets quarterly and yearly goals to continuously improve performance that is consistent with Donor Network West organizational goals and strategic plans
• Secures and maintains collaborative hospital leadership & physician relationships
• Provides support on-site at hospitals during active organ cases which may include referral response, family support, and family approach as needed
• Negotiates Donor Network West needs and necessary services with physicians, nurses, and ancillary services prior to and during organ and tissue donor cases
• Participates in post donation after action review/debrief meetings/Feedback with physicians, nurses, and ancillary staff involved
• Performs quality assurance (QA) of data and maintenance of referral and donation process metrics
• Provide concise written communications to external and internal partners
• Ensures current hospital affiliation agreement is maintained at all assigned hospitals
• Present plans and strategy to hospital administration, physicians, and nursing staff
• Provide conflict resolution, and advocacy with hospital administration, as needed
• Responsible for hospital program site maintenance by ensuring all regulatory requirements are met as scheduled, including medical record review, education, hospital policies related to donation, hospital strategic plans
• Participates in community events surrounding assigned hospital(s) such as Donate Life Month, as well as community-based donation promotion activities

Qualifications

• Possess extensive knowledge of public education, hospital, and business development. Maintains strong hospital and physician relationships
• Strong public speaking skills/experience giving formal presentations
• Understand hospital and community education needs of the organization and effectively formulate a plan of response. Ability to clearly communicate plan to organizational staff, internal, and external stakeholders
• Ability to communicate and present information effectively and concisely within a team environment
• Proactive team player who can multitask with ease and uphold organizational core values
• Strong attention to detail, excellent written and verbal communication skills. Thrives in a fast-paced dynamic environment and adjusts to new priorities as required

Education And Experience

• Undergraduate degree in business health administration, marketing, and/or nursing required
• 1 - 2 years’ experience educating physician and healthcare professionals preferred 2 - 3 years’ experience within a hospital system. Experience in collaboration, education, and negotiation with governmental regulatory bodies and key regulatory personnel preferred
• Must maintain valid California or Nevada driver’s license and ability to travel to DNWest service area by car
• Experience in presenting information, data, trends, and strategies to upper management, health care leaders, public groups, and other professionals preferred
• Experience in sales and negotiations with individuals, businesses, and/or healthcare organizations preferred

Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings’ compensation ranges include location-based differentials but may not be reflective of a candidate’s final base salary. Location differentials are determined by an employee’s home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West’s Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.