Donation Processing & Customer Care Pro

Goodwill Industries Of Gr. Cleveland & East Central Ohio; North Olmsted (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Bonus incentive plan

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Medical, dental, & vision benefits

Short-term and long-term disability

Life insurance

Paid holidays

Job summary

Goodwill Industries Greater Cleveland & East Central Ohio is hiring a Donation Receiving Associate for the North Olmsted location. You will unload donations, assist donors, and begin presorting items while providing friendly customer service in a fast-paced setting.

You will maintain daily donation counts, offer tax receipts, and help ensure a smooth, welcoming experience for every visitor. This role supports community programs and Goodwill’s mission through hands-on teamwork.

Qualifications

• Experience delivering friendly, responsive service to customers.
• Ability to work well in a fast-paced retail environment.
• Strong verbal and interpersonal communication skills.

Responsibilities

• Unload donations from vehicles and sort items into categories.
• Provide tax receipts to donating customers.
• Maintain accurate daily donation counts and records.
• Support customers and colleagues to ensure a welcoming store experience.

Skills

Customer service

Team player

Communication

Job description

Goodwill Industries Greater Cleveland & East Central Ohio is hiring a Donation Receiving Associate for the North Olmsted location. You will unload donations, assist donors, and begin presorting items while providing friendly customer service in a fast-paced setting.

You will maintain daily donation counts, offer tax receipts, and help ensure a smooth, welcoming experience for every visitor. This role supports community programs and Goodwill’s mission through hands-on teamwork.