Donation Coordinator

The Salvation Army Southern California; Phoenix (AZ); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Career growth

Paid time off

Medical benefits

Dental & Vision

Wellness incentives

Retirement plan

Pre-Paid Legal

Pet insurance

EAP

Store discounts

Referral bonuses

Job summary

The Salvation Army ARC Command in Phoenix seeks a full-time Donation Coordinator to identify and build partnerships that increase donations for ARC programs. You will develop relationships with HOAs and churches, coordinate donation drives, and maintain donor stewardship in a fast-paced environment.

The role emphasizes community outreach, event coordination, and collaboration with internal teams to maximize donation impact for thrift stores and rehabilitation programs.

Qualifications

• Three to five years of experience in nonprofit development, donor relations, or community outreach.
• Experience coordinating community events, donation programs, or partnerships preferred.
• Strong written and verbal communication and ability to manage multiple priorities.

Responsibilities

• Solicit and secure gifts-in-kind from HOA communities and Church partners.
• Coordinate donation drives and community partnerships to support ARC programs.
• Maintain donor communications and stewardship across channels (phone, email, mail, social media).
• Document outreach activities and track results in the CRM and tracking systems.
• Travel locally to engage partners and oversee donation events.

Skills

Community relations

Donor relations

Communication skills

Relationship management

Organizational skills

Tools

Microsoft Office

Microsoft Teams

CRM software

Job description

JOB TITLE: DONATION COORDINATOR

DEPARTMENT: ARC COMMAND

STATUS: FULL-TIME, NON-EXEMPT

IMMEDIATE SUPERVISOR: MANAGER OF DONATIONS DEVELOPMENT

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to seek assistance for substance abuse and complete our rehabilitation program. We value the contributions our employees make toward the maintenance and effectiveness of the program. ARC seeks to add another valued employees to join our team!

About The Position And Ideal Candidate

We are seeking a candidate that will join our team as a Donation Coordinator by identifying partnerships and programs to increase donations to support the ARC program. The right person for this position will be someone who is organized, detail-oriented, can develop relationships in the community and who loves to work in a fast-paced environment. The position is full-time at 37.5 hours per week and pays $25.00/hr. This position will primarily be located at our Phoenix ARC location but will cover the Phoenix area primarily.

Benefits Offered

• Opportunity for career growth
• Paid time off
• Medical, Dental and Vision
• Wellness Program Incentives
• Retirement Plan
• Optional benefits, including Pre-Paid Legal Service, AFLAC, Pet Insurance
• Employee Assistance Program (EAP)
• Employee Store Discounts
• Great Work Perks Discounts (Amusement Parks, Museums, Services, Travel and more)
• Employee Referral Bonuses

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Summary

Support the growth and coordination of a robust, top-tier Gift-in-Kind Donation program designed to dramatically increase donations from Homeowners Associations (HOA) and Churches. Develop and maintain community partnerships that generate donation events in support of The Salvation Army Thrift Stores and Adult Rehabilitation Programs. Increase durable goods donations through strategic outreach, consistent follow-up, and professional donor stewardship. Balance technology, relationship-building, and interpersonal skills to produce measurable results and consistent execution.

Essential Job Duties

• Support and maintain the vision, mission, priorities, and guiding principles of The Salvation Army. Understand the strategic direction and purpose of the ARC Command and conform to stated business needs to procure donations of clothing and home goods for sale in The Salvation Army Thrift Stores and online, which provide the primary source of funding for ARC Programs.
• Solicit and secure gifts-in-kind from HOA communities and Church partners to support ARC Programs.
• Research, identify, and analyze prospective HOA communities and Churches to identify the highest-potential sources of donated goods.
• Cold call, email, and personally visit the target organizations within ARC Command service areas to secure donation drive partnerships.
• Build and maintain long-term relationships to establish recurring donation events.
• Conduct consistent follow-up through phone calls, emails, texting, mail, social media, and site visits to schedule, confirm, and steward donation opportunities and relationships.
• Respond promptly to incoming donation inquiries - including those from DailyVest.
• Coordinate closely with the appropriate Operation’s teams regarding secured donation events, including communication by phone, Donation Drive Forms, Microsoft Teams, and other designated channels.
• Provide participating communities and organizations with donation drive materials, including flyers and acceptable and unacceptable item guidelines developed by the Marketing and Graphics Design teams.
• Confirm all donation drives with community partners and transportation teams before each event to support successful execution.
• Develop and deliver presentations that educate target partners about The Salvation Army Adult Rehabilitation Program and the impact of donated goods in serving the local community.
• Attend advisory board meetings, inter-agency meetings, industry events, conferences, and local civic networking opportunities as needed.
• Send timely donor thank-you communications following completed donation drives and other significant gifts.
• Document all outreach activities, phone calls, emails, donor communications, follow-up actions, and event details in the designated tracking systems.
• Track donation activity, event participation, poundage collected, secured donations, completed events, and results to measure performance and identify opportunities for improvement.
• Network and collaborate with the Development Team and Retail Operations departments to share information, encourage new ideas, and improve donation results.
• Travel locally and overnight as required.
• Perform all other responsibilities and projects as assigned by the immediate supervisor.

Qualifications

• Three to five years of experience in community relations, business development, nonprofit development, donor relations, marketing, customer service, donations procurement, or a related field. Experience should include administrative support, revenue generation, written communication, and relationship management with community organizations, property managers, real estate professionals, businesses, or individual donors.
• Nonprofit development experience strongly preferred, with knowledge of donor engagement, stewardship, and relationship management; experience coordinating community events, donation programs, outreach campaigns, or partnerships preferred.
• Ability to work independently while also contributing effectively as a team member, with excellent written and verbal communication skills and a professional, personable approach.
• Strong organizational skills and exceptional attention to detail, with the ability to manage multiple priorities, projects, deadlines, outreach efforts, and event schedules while producing a high volume of accurate work in a timely manner.
• Strong research, project management, problem-solving, and time management skills.
• Computer literate and proficient in Microsoft Office Suite, Microsoft Teams, and donor engagement platforms or software; able to quickly learn new technology and tracking systems. Experience with CRM systems or donor management software preferred.
• Ability to type 50-60 words per minute.
• Possess and maintain a valid driver's license.
• Bilingual oral and written communication skills in English and Spanish a plus.
• Demonstrate high integrity and a commitment to promoting the mission of The Salvation Army, while maintaining professional judgment and confidentiality regarding donors, beneficiaries, families, employees, and coworkers.

Physical Requirements

• Prolonged sitting at a desk and working on a computer.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and other bulk items.
• Ability to perform various repetitive motion tasks.
• Ability to travel locally and occasionally overnight as required.