Donation Center Attendant- FT Middleburg DC

Goodwill Of North Florida; Middleburg (FL); On-site; USD 16,000 - 23,000; Full time

Job summary

Goodwill Of North Florida in Middleburg, FL is seeking a Donation Center Attendant (DCA) for the Middleburg DC. This full-time role delivers excellent donor service, greets donors, assists with donations, and provides receipts when requested.

You will help maintain a clean and safe work area, perform housekeeping tasks, and may travel to other donation centers as needed. Must be able to lift up to 50 pounds and have reliable transportation.

Qualifications

• High School or GED preferred.
• Minimum of 2 years prior retail sales/customer service experience preferred.
• Valid Driver's License.

Responsibilities

• Ensures excellent customer/donor relations by maintaining the highest standards of customer service.
• Greets donors and receives merchandise, providing a receipt if desired.
• Performs housekeeping tasks to maintain a clean, safe, and friendly work area.
• May travel to other donation centers on an as-needed basis.
• Other duties as assigned.

Skills

Customer service

Communication

Reading

Team player

Reliable transportation

Education

High School or GED preferred

Job description

Donation Center Attendant- FT Middleburg DC

Regular Full Time Middleburg, FL, US

30+ days ago Requisition ID: 4353

Salary Range: $14.00 To $14.00 Hourly 2620 Blanding Blvd. Suite 18 Middleburg, FL 32068

Job Title: Donation Center Attendant(DCA)

Department: Donation Center

Reporting to: DC Manager

Date:8/2018

Position Status: Updated

FLSA Status: Non-Exempt (Hourly)

Job Summary:

The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors’ vehicles, offer each donor a receipt, and thank the donor for donating.

Minimum Qualifications:

Education

High School or GED preferred.

Experience

Minimum of 2 years prior retail sales/customer service experience preferred.

Licensure, Certification, and/or Registration

ValidDriver'sLicense

Other

• Must like to interact with people and be driven to succeed
• Must have excellent communication skills
• Energy and enthusiasm to help others
• An openness to learn and be a team player
• An excitement for a career in retail
• Able to handle customer service relations
• Must be able to read and comprehend
• Able to regularly lift up to 50 pounds
• Must have reliable transportation

Job Duties

Essential Duties

% of Time

• Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.

100%

• Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.

• Greets donors and receives merchandise,providing the donorwith a receipt, if desired.

• Completes housekeeping tasks to ensure a clean, safe, and friendly work area. Identifies the need for supplies.

• May be required to travel to other donation centers on an as-needed basis.

• Other duties as assigned

Supervisory/Decision-making Authority

Does the position require customary supervision and management of at least 2 full-time employees?

Enter the number of direct reports and their position titles: None

PHYSICAL REQUIREMENTS:

Required

• Standing
• Walking
• Lifting (Up to 50lbs)
• Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling
• Bending/Stooping
• Reaching
• Turning
• Repetitive Motions
• Must have reliable transportation

Preferred

• Reading
• Color Recognition
• Professional appearance

HAZARDS:

• Housekeeping and/or cleaning agents
• Proximity to moving mechanical parts

SKILL REQUIREMENTS:

Required

• Ability to meet the highest level of customer satisfaction
• Attention to detail and organization
• Respectful customer relationships
• Reliable, responsible, and dependable, with and ability to fulfill obligations.
• Reasoning and logic
• Sensitivity to the service population’s cultural and socioeconomic characteristics
• Positive Attitude
• Ability to respond customer correspondence appropriately.

Preferred

• Verbal communication (including telephone)
• Written communication (including composition)
• Team-oriented and collaborative interpersonal relationships
• Ability to be sensitive to others' needs and feelings, and being understanding and helpful on the job
• Ability to accept feedback while dealing calmly and effectively with stressful situations.
• Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.