Donation Center Associate — Sorting & Customer Service

The Salvation Army; Morehead City (NC); On-site; USD 14,000 - 17,000; Full time

Job summary

The Salvation Army in Morehead City, NC is seeking a Store Associate to receive, sort, price, and prepare donated items for display, determine pricing based on standards, and assist customers with donations and shopping. You will help maintain an orderly sorting room and sales floor, and respond to customer questions.

Responsibilities include stocking and organizing displays, assisting with tax receipts, answering calls, and supporting donation pick-ups as needed.

Qualifications

• Knowledge of effective customer service techniques.
• Knowledge of the principles and practices of basic mathematics.
• Ability to work effectively and cooperatively with co-workers.
• Ability to present a positive and professional image of The Salvation Army.
• Ability to prepare and maintain reports in an accurate, complete, and timely manner.
• Ability to work independently and with limited supervision.
• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language effectively.

Responsibilities

• Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked; maintains warehouse area in a neat and orderly manner; cleans floors, tables and work areas.
• Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customers have handled.
• Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.
• Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience.
• Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area; assists with hauling donations to the storage area as needed; prepares and provides tax receipts as needed.
• Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.
• Receives, inspects, sorts, and prices donated items such as clothes, shoes, household items, bric-a-brac, etc. according to the category and condition; selects items suitable for store display and distributes same to appropriate area for further sorting and/or pricing; discards items in accordance with established procedures.

Skills

Customer service

Basic math

English language

Stand/walk

Education

No formal education or experience required

Job description

The Salvation Army in Morehead City, NC is seeking a Store Associate to receive, sort, price, and prepare donated items for display, determine pricing based on standards, and assist customers with donations and shopping. You will help maintain an orderly sorting room and sales floor, and respond to customer questions.

Responsibilities include stocking and organizing displays, assisting with tax receipts, answering calls, and supporting donation pick-ups as needed.