Donation Attendant - Troy

GESMV; Troy, Northern (OH, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Goodwill is seeking a Retail Sales Associate in Ohio to assist customers, process donations, and price goods for resale. You will greet customers, operate the register, and maintain clean, organized displays.

The role involves stocking, processing donations, and ensuring safety and compliance. A flexible schedule and ability to lift up to 50 pounds are required; retail experience preferred but not mandatory.

Qualifications

• Experience in retail sales and cashiering preferred.
• Ability to lift up to 50 pounds and perform stocking duties.
• Pass a background check and random drug screens may be required.

Responsibilities

• Provide courteous customer service and greet customers in-store and over the phone.
• Operate the cash register with accuracy (processing payments, giving receipts, making change).
• Inspect and price donated goods and textiles according to procedures.
• Process donations from donors and stock shelves for resale.
• Maintain store cleanliness and safety in compliance with agency standards.
• Prepare textiles and goods for resale and ensure displays are up to date.

Skills

Customer service

Cash handling

Stocking

Donation processing

Teamwork

Safety compliance

Education

High school diploma or GED

Job description

Summary

Perform retail sales functions, accept merchandise donations, select and price donated goods and textiles to be sold in the retail stores according to the Retail Procedures Manual.

Essential Duties & Responsibilities

1. Provide customer service in a friendly and professional manner (greeting, selling, telephone, etc.)
2. Greet customers and maintain a cheerful and pleasant disposition when servicing customers.
3. Maintain a superior level of customer service to meet agency standards.
4. Loads and sorts materials on the trailer according to instructions.
5. Maintains premises in compliance with Agency safety and housekeeping practices.
6. Operate cash register accurately and efficiently (correct change, receipts, checks, charges, discounts, etc.)
7. Inspect textiles, furniture, appliances, small household wares, novelty items, books, toys, decorations, and sporting goods to determine saleability.
8. Receive and handle donated goods from donors.
9. Perform stock duties such as sorting and hanging garments, placing them in the appropriate rack, and keeping the pulling system up to date.
10. Perform stock duties such as stocking shelves and maintaining displays.
11. Ensure Goodwill quality control standards are met (textiles, misc., and furniture).
12. Test electrical appliances to determine safe operations.
13. Complete reports accurately as assigned (donation counts, readings, daily business statements, deposits, and cash drawer).
14. Price merchandise according to prescribed criteria.
15. Prepare textiles and goods for resale.
16. Disinfect upholstered materials using Steri-Fab.
17. Follow the dress code as set by Goodwill and display a professional image and attitude.
18. Performs any additional duties as assigned by Manager, Assistant or Supervisor and maintains an enthusiastic and helpful attitude.
19. Must work a flexible schedule to comply with the needs of the store.
20. Must maintain the ability to regularly lift and/or move up to 50 pounds.
21. Perform other duties as assigned.
22. Comply with all Agency policies, procedures, and safety standards throughout work areas and maintain the same to meet CARF, Department of Labor and other regulatory standards.

Supervisory Responsibilities

None

Education Requirements

High school diploma or general education degree (GED) preferred, but not required.

Experience Requirements

• Experience in retail sales performing cashiering, customer services, and shipping/receiving is preferred but not required.
• Box Truck experience preferred, but not required.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must maintain the ability to pass a criminal background check and random drug screens.

Skills & Abilities

1. Perform housekeeping duties to maintain premises in compliance with Agency safety and housekeeping practices, including vacuuming and cleaning of restrooms, etc., some of which will require working outside in the elements.
2. Perform shipping and receiving duties such as unloading and loading trailers (may use powered equipment) safely and efficiently.
3. Demonstrate a willingness and ability to work as a team member; demonstrate the ability to work independently.
4. Embrace the empowerment and continuous improvement culture in our agency. Display and encourage the ability to offer suggestions and make decisions that will positively impact the store and cause our business to grow.
5. Able to accept and load donations of clothing, furniture, appliances, and other household goods.
6. Able to perform sorting and packing tasks to secure donations.
7. Able to maintain records and reports of donations.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to the risk of electrical shock.
• The noise level in the work environment is usually moderate.