Donation Attendant Store

Goodwill of Central and Coastal Virginia; Norfolk (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking an associate to assist customers with donated goods and perform pre-sorting of donations. The role requires safe handling and accurate labeling of items, with attention to maintaining a clean, organized workspace.

The position emphasizes courteous customer service, teamwork, and adherence to company policies. Evening and weekend availability may be required to meet store needs.

Qualifications

• Experience in customer-facing roles is preferred but not required.
• Able to greet donors, assist with unloading donations, and label items accurately.
• Demonstrates safety awareness when handling donated goods and loading materials.

Responsibilities

• Provide prompt, courteous service to customers and donors.
• Assist donors with unloading donations and guiding them to safe handling.
• Presort donations by category and label accordingly.
• Safely load donations into trailers and maintain neat work areas.
• Follow department policies and adhere to Goodwill safety rules.

Skills

Customer service

Communication

Teamwork

Safety awareness

Education

High School Diploma or GED

Job description

Position Summary Contribute to the mission of Goodwill by assisting customers with donated goods. Responsible for the timely, accurate and safe pre-sorting of donations. Essential Duties (Other duties within the scope of this position may be assigned.)

• Provide prompt, efficient, and courteous service to all customers, internal and external.
• Assist customers with their donations by promptly greeting every donor and assisting them in unloading their vehicle, being very careful not to damage their car.
• Accurately presort donations by category and label donations accordingly.
• Safely, efficiently and accurately load trailers.
• Maintain a clean and organized work environment to ensure safe working area for associates and customers.
• Ensure the security of company assets. Immediately report known or suspected security and/or theft problems (internal/external).
• Know and adhere to department policies and procedures.
• Communicate directly and consistently with supervisor, relating problems with the donation area and customers.
• Set a positive public image by adhering to the dress code and personal hygiene standards set forth by Goodwill.
• Exercise sound judgment when dealing with customers, making decisions that positively affect both customers and Goodwill. Supervisory Responsibilities The associate in this position does not have any supervisory responsibilities.
• Education/Experience/Certificates/Security Clearance High School Diploma or GED preferred. Will consider a combination of education and work experience. No previous experience required. No professional certifications are required for this position. The associate is not required to drive as part of their job duties. The associate in this position will be required to successfully pass a criminal background check.
• Competencies Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge Safety Statement Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.
• Information Privacy and Security This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.
• Physical Demands/Work Environment/Work Conditions The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds. The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.). The associate must be available to work evenings and/or weekends as business needs dictate.
• Goodwill of Central and Coastal Virginia is anEqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Pleaseclick on this linkto access our EEO / ... Program posters and learn about your rights as an applicant. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation or have questions regarding the listed compensation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email [e-mail]. All information you provide will be keptconfidential and will be used only to the extent required to provide needed reasonable accommodations. Applicants using Assistive Technology are encouraged to use our Indeed job board to submit applications.