Donation Attendant - Mt. Vernon

Evansville Goodwill; Mount Vernon (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Evansville Goodwill in Mount Vernon, IL, is seeking a Donor Greeter to support store operations and the mission. You will greet donors and customers, answer basic questions, and help with donation processing to maximize revenue for Goodwill. The role requires reliability, ability to multitask, and a friendly, helpful demeanor.

Training teammates, assisting with security, and maintaining a safe work environment are also expected. Flexible scheduling, including nights and weekends, is required.

Qualifications

• High school diploma or equivalent preferred.
• Ability to read, write and communicate in English.
• Pass drug test and criminal background check.
• Pass skills and knowledge assessment testing.

Responsibilities

• Greet donors and customers and provide assistance with basic questions.
• Sort donations according to company guidelines and price donated goods within Goodwill guidelines.
• Maintain accurate records of donations and issue receipts to donors.
• Assist in training team members and volunteers.
• Maintain a clean, safe store environment and meet production standards.
• Work a flexible schedule including nights and weekends.

Skills

Customer service

Teamwork

English literacy

Basic math

Punctuality

Education

High school diploma or equivalent

Tools

Pallet jack

Job description

More than a job, a mission! When you support your organization through the generation of revenue, you are contributing to the mission of Goodwill.

We are more than just selling donations; we use the funds generated to provide employment services, digital skills training, guide programs, and a school for adult students to obtain their high school diplomas.

Mission Contribution:

The Donor Greeter will day-to-day mission-integrated store operations. It is the responsibility of the Donor Greeter to ensure the efficient and cost effective operation and stewardship of the Goodwill store to maximize revenue generation to support the mission of Goodwill.

Organizational Design:

Under the leadership of the Store Manager, the Donor Greeter is a member of the Donated Goods Retail Operations team and is tasked with accepting merchandise donations from donors according to Goodwill policy, excellent customer service, and assist in the processing of donated goods. This position will also assist in the training and development of store team members, clients, and volunteers.

Essential Functions:

• Provide excellent customer service by greeting donors and customers and providing assistance with basic questions.
• Ability to meet production standards for stemming, hanging, pricing, sorting, stocking, and pulling.
• Ability to work quickly to ensure that all production standards, guidelines and deadlines are met.
• Sort donations according to company guidelines.
• Must be able to perform basic calculations to track donations, count production, and ability to price donated goods within Goodwill guidelines.
• Ensure the proper handling and processing of incoming donations in and out of the store in accordance with Goodwill policies and procedures including the use of a pallet jack.

Duties and Responsibilities:

• Loads and sorts materials in Truck/Trailer/Store/Plant according to Goodwill policy and procedures.
• Maintain accurate records of donations and issues completed donation receipts to all donors.
• Ability to maintain a cheerful and pleasant disposition when serving customers/donors.
• Perform necessary janitorial work as assigned.
• Ability to multi-task, make quick decisions and work in a team oriented, fast paced environment.
• Assist in the training of team members.
• Must have punctual and dependable attendance.
• Conduct self in safe manner; keep processing area neat, clean and maintain good housekeeping standards to have aisle ways and fire exits clear and report all work injuries immediately.
• Assist with location security.
• Assist in keeping production supply available.
• Responsible for performing assigned duties and responsibilities within the framework of our Guiding Principles.
• Ability to work a flexible schedule including nights and weekends.
• Perform other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• Ability to read, write and communicate in English.
• Must be able to pass skills and knowledge assessment testing.
• Pass drug test and criminal background check.

Physical Requirements/Work Environment:

The physical demands/work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.

Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch, push and pull. The employee must be able to lift up to 40 pounds and team lift or use equipment to aid in the lifting and movement of items over 40 pounds (common items include, but are not limited to, bags of clothes/miscellaneous items, televisions, computers, sofas, kitchen appliances, bicycles and bedroom sets).

Working environment is indoors with occasional exposure to outside temperatures, and will work around occupational allergens, both air and contact, including but not limited to, dust, animal hair and dander, perfumes, and mold. The noise level in the work environment is moderate.

-Evansville Goodwill Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

-This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

-Evansville Goodwill Industries, Inc. and Goodwill Educates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

-This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.