Donation Attendant - Full Time - East

Goodwill of South Central Wisconsin, Inc.; Madison, Northern (WI, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Goodwill of South Central Wisconsin, Inc. is seeking a Donation Attendant to maximize store profitability through exceptional donor service, accurate donation records, and efficient material handling. You will greet donors, process receipts, sort donations, and help move items to ensure a smooth flow to the sales floor while upholding safety standards and 5S practices.

No experience is required, and a positive, customer-focused attitude is essential. Location: Madison, WI.

Qualifications

• Good interpersonal and customer service skills.
• Able to learn safe operation of power equipment; must be 18+ years old.

Responsibilities

• Greet donors and provide receipts.
• Assist with donation processing and sorting.
• Move donations to ensure merchandise flows to the sales floor.
• Safely unload furniture and handle items.
• Maintain a clean, safe 5S workplace.
• Record donation counts and issue receipts to donors.
• Interact professionally with coworkers, shoppers, and donors.
• Assist with loading/unloading trailers when needed.

Skills

Customer service

Operate power equipment safely

Job description

Description

At Goodwill of South Central Wisconsin, great work starts with great people. We foster a positive workplace where employees are valued, empowered to grow, and connected to a mission that strengthens our communities.

General Summary:

The Donation Attendant maximizes store profitability providing best in class donor service, accurate donation records, and effective material handling. Your role helps us to build skills and change lives in each of our communities.

Principal Duties & Responsibilities:

• Use GRATIS in donations; quickly and professionally Greet, hand out a pre-signed and dated Receipt, Assist by involving the donor and safely handling their donation, Thank and Invite donor to donate again, then Sort out SLs and leave HL in container to give to a HL station
• Support efficient product flow as a material handler moving donations, trash and salvage to keep merchandise flowing to the sales floor
• Anticipates problems, providing necessary assistance and supplies to all members of production team
• Works the process, using unit pricing, or good/better/best to price product through 1 touch optimization
• Safely unload furniture from donor vehicles (2 man lift over 40lbs) price and place directly into store
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner
• Maintain accurate donation counts by handing receipt to every donor, recording first receipt and last
• Use non-powered (and powered for 18+) equipment to safely and effectively moves containers
• Assist with loading/unloading trailers safely and effectively
• Maintain safe & clean work environment by following established 5S principles and safety guidelines
• Consistently perform all duties within the framework of our Core Values

Requirements

Knowledge, Skills & Abilities Required:

• Good interpersonal and customer service skills
• Ability to learn safe operation of power equipment (must be 18 years old and over)

Travel Required: No

Required education and/or work experience:

• No experience necessary

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 40 lbs.
• Ability to operate material handling equipment, including forklift and baler.
• Work outside in all weather conditions, including hot or cold temperatures & inclement weather.
• Must be able to clearly communicate.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.