Donation Attendant - Full Time Dayside - Nakoma

Goodwill of South Central Wisconsin, Inc.; Madison (WI); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Short-term disability

Long-term disability

Life insurance

Retirement plan

Paid time off

Job summary

Goodwill of South Central Wisconsin is seeking a Donation Attendant to maximize store profitability by delivering donor service, accurate donation records, and efficient material handling. The role supports a positive community impact through everyday tasks and adheres to 5S and safety guidelines.

Responsibilities include greeting donors, issuing receipts, moving donations and salvage, pricing product with a simple method, and maintaining a clean, safe environment.

Qualifications

• Ability to learn safe operation of power equipment (must be 18 years old and over)
• Good interpersonal and customer service skills

Responsibilities

• Greet donors, issue receipts, and guide them through the donation process
• Move donations and related materials to keep product flow efficient
• Safely unload furniture and place it for processing
• Assist with loading/unloading trailers and maintain a clean, safe work area
• Interact with coworkers, shoppers, and donors in a professional manner
• Maintain donation counts and accurate records

Job description

Goodwill offers a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

General Summary:

The Donation Attendant maximizes store profitability providing best in class donor service, accurate donation records, and effective material handling. Your role helps us to build skills and change lives in each of our communities.

Principal Duties & Responsibilities:

• Use GRATIS in donations; quickly and professionally Greet, hand out a pre-signed and dated Receipt, Assist by involving the donor and safely handling their donation, Thank and Invite donor to donate again, then Sort out SLs and leave HL in container to give to a HL station
• Support efficient product flow as a material handler moving donations, trash and salvage to keep merchandise flowing to the sales floor
• Anticipates problems, providing necessary assistance and supplies to all members of production team
• Works the process, using unit pricing, or good/better/best to price product through 1 touch optimization
• Safely unload furniture from donor vehicles (2 man lift over 40lbs) price and place directly into store
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner
• Maintain accurate donation counts by handing receipt to every donor, recording first receipt and last
• Use non-powered (and powered for 18+) equipment to safely and effectively moves containers
• Assist with loading/unloading trailers safely and effectively
• Maintain safe & clean work environment by following established 5S principles and safety guidelines
• Consistently perform all duties within the framework of our Core Values

Knowledge, Skills & Abilities Required:

• Good interpersonal and customer service skills
• Ability to learn safe operation of power equipment (must be 18 years old and over)

Travel Required: No

Required education and/or work experience:

• No experience necessary

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 40 lbs.
• Ability to operate material handling equipment, including forklift and baler.
• Work outside in all weather conditions, including hot or cold temperatures & inclement weather.
• Must be able to clearly communicate.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

At Goodwill of South Central Wisconsin, great work starts with great people. We foster a positive workplace where employees are valued, empowered to grow, and connected to a mission that strengthens our communities.

For a complete position description or questions, please contact People and Development Manager, TuVayra Terwilliger, at [e-mail] or [phone]