Donation Attendant - ADC

Goodwill Industries Of Dallas Inc; Plano (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Goodwill Industries Of Dallas Inc in Plano seeks a Donation Attendant to greet donors, receive donations, issue receipts, help lift items from vehicles, and keep the stockroom organized and safe.

The role emphasizes friendly customer service, adherence to safety procedures, general information for donors, and maintaining a clean production area. Regular duties include sorting donations, assisting with processing, and upholding dress code.

Qualifications

• Commitment to Goodwill’s Core Principles.
• Knowledge of retail and/or stock handling.
• Ability to follow directions and provide excellent customer service.
• Ability to remain calm in emergency situations.
• Familiarity with garment classification (e.g., gowns, shirts, pants).
• Ability to read, write, speak, and understand English.

Responsibilities

• Greet each donor/customer with a courteous, friendly, and professional attitude.
• Receive donations politely and professionally; issue donation receipts.
• Assist donors with lifting items in and out of vehicles.
• Sort donations into appropriate categories and determine quality.
• Sort and price miscellaneous hard goods.
• Maintain cleanliness and safety in the production area and/or trailer.
• Adhere to dress code and maintain a well-groomed appearance, including wearing a name badge.
• Provide general information to donors/customers.
• Follow Consumer Product Safety Commission (CPSC) procedures and other public protection guidelines.
• Respond calmly and appropriately in emergency situations.

Skills

Customer service

Calm under pressure

English literacy

Garment classification

Education

High school diploma or GED

Job description

SummaryUnder the direction of the Donation Center Manager, the Donation Attendant is responsible for greeting donors and processing donations. Major duties include receiving donations, issuing receipts, assisting with lifting items, maintaining the stockroom, and providing excellent customer service.Essential Duties & Responsibilities• Greet each donor/customer with a courteous, friendly, and professional attitude.• Receive donations politely and professionally; issue donation receipts.• Assist donors with lifting items in and out of vehicles.• Sort donations into appropriate categories and determine quality.• Sort and price miscellaneous hard goods.• Maintain cleanliness and safety in the production area and/or trailer.• Adhere to dress code and maintain a well-groomed appearance, including wearing a name badge.Additional Duties & Responsibilities• Provide general information to donors/customers.• Assist processors as needed.• Follow Consumer Product Safety Commission (CPSC) procedures and other public protection guidelines.• Respond calmly and appropriately in emergency situations.• Refer all donor/customer complaints to management promptly.• Perform other duties as assigned by management.Qualifications & Competencies• Commitment to Goodwill’s Core Principles.• Knowledge of retail and/or stock handling.• Ability to follow directions and provide excellent customer service.• Ability to remain calm in emergency situations.• Familiarity with garment classification (e.g., gowns, shirts, pants).• Ability to read, write, speak, and understand English.Education & Experience• High school diploma or GED preferred.• Prior customer service experience preferred.Math AbilityLevel 1: Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight, volume, and distance.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.Purchasing AuthorityNone.Special Conditions of Employment• Regularly lift and/or move up to 40 pounds.• Stand and walk for extended periods.• Ability to stoop, bend, kneel, push, and pull.• Sufficient mobility to turn and lean to remove items from containers.• Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.• Moderate noise level (e.g., business office with computers and printers, light traffic).Licenses & CertificationsNone required.Accommodation StatementIf you have a disability or other condition that would require reasonable accommodation to complete the essential functions of this position, please notify Human Resources at 214-638-2800 to complete the accommodation request process.