DONATION ATTENDANT 2-BROOKINGS

Goodwill of Lane & South Coast Counties & Alaska; Brookings (OR); On-site; USD 23,419 - 28,240; Full time

Job summary

Goodwill of Lane & South Coast Counties & Alaska seeks a Donation Attendant in Brookings, OR. You will promote the Goodwill mission, accept donations, greet donors, provide receipts, and keep the donation area orderly.

The role requires lifting and operating forklifts, plus teamwork with staff to support store operations. Applicants should have six months of related experience, forklift certification, and the ability to meet safety and dress guidelines.

Qualifications

• Must understand and promote the Mission, Vision and Values of Goodwill Industries.
• Comply with all policies, CARF standards, and safety regulations.
• Be flexible and able to work in a team.
• Communicate effectively with customers and co-workers.

Responsibilities

• Open workstation and keep donation area clean and functional.
• Greet donors, provide receipts, and assist with unloading donations.
• Accept donations and sort by type; transport stock as needed.
• Maintain a clean, safe donation center and operate forklifts as required.
• Prepare records and reports; notify supervisor of issues promptly.
• Work hours to align with store schedule.

Skills

Customer service

Safety procedures

Teamwork

English communication

Adaptability

Education

Forklift certification

Tools

Forklift

Job description

Job Details

Job Location: GOODWILL BROOKINGS - BROOKINGS, OR 97415
Position Type: Full Time
Salary Range: $17.00 - $20.50 hourly
Job Summary:

The Donation Attendant2 must promote the Mission, Vision and Values of Goodwill Industries, accept donated goods, and provide excellent customer service. The role requires frequent lifting, bending, turning, and carrying of heavy objects, maintaining a neat donation area, and assisting in other agency duties as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform opening duties of workstation, ensuring the donation area is clean and equipment is functioning.
• Report any maintenance issues related to facilities or equipment promptly.
• Greet donors at their vehicle and provide receipts.
• Accept donations, transfer items to appropriate tote, cart, or basket, and separate them by type.
• Provide exemplary customer service and assist donors with unloading donations, treating all donations with respect.
• Thank donors and offer receipts to each donor, encouraging return visits.
• Meet or exceed the Mystery Shop score goal of 90%.
• Accurately tally each donation on the sheet immediately after it is made.
• Transport stock to or from the workstation to other areas.
• Maintain the donation center in a clean and orderly fashion, including sweeping, mopping, dusting, and washing windows.
• Efficiently and safely load and unload trucks and trailers using pallet jacks and forklifts.
• Operate and regularly clean forklifts, reporting any necessary maintenance.
• Prepare records and reports as requested.
• Secure donations indoors in a safe area when leaving the site (lunch, end‑of‑shift, etc.).
• Identify and properly dispose of garbage and recycle material, emptying bins as needed.
• Assist in maintaining a clean retail environment, dusting furniture, and tidying the sales floor.
• Retrieve and collect shopping carts and baskets, as necessary.
• Notify the immediate supervisor of any problems or unusual situations.
• Perform other duties as assigned and assist in other areas of the agency as needed.

QUALIFICATIONS

• Understand and positively promote the Mission, Vision and Values of Goodwill Industries.
• Ensure compliance with all company policies, CARF standards, and safety and security regulations.
• Keep supervisor informed of problems and suggestions related to the job.
• Offer helpful, innovative suggestions to improve processes within this or other departments.
• Adhere to Goodwill Industries rules, policies, and safety procedures.
• Maintain a well‑groomed appearance and comply with dress guidelines.
• Perform essential functions of the Donation Attendant2 without or with accommodation.
• Report scheduled work regularly and on time; notify supervisor of absences or tardiness promptly.
• Be flexible in work assignment to accommodate changing production demands.
• Function independently and as part of a team.
• Possess sufficient command of the English language to communicate effectively with customers, co‑workers, and supervisors.
• Read and write fluently.
• Be at least 18 years of age.
• Have knowledge of safe lifting techniques.
• Not present a direct threat to the safety and health of oneself, others, or property.
• Have no record or disclosure of a criminal conviction indicating theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, prerogative behavior.
• Exercise good judgment.
• Provide current, state‑issued identification and eligibility to work in the United States of America.
• Pass a criminal background check and pre‑employment drug‑screening test.
• Maintain company hygiene standards.

EXPERIENCE

At least six months of related experience, including forklift certification and use of forklift in a warehouse or similar setting.

EDUCATION

Knowledge of safe lifting techniques and correct lifting methods for possible heavy lifting.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be forklift certified.

PHYSICAL DEMANDS OF WORK REQUIREMENTS

• Frequently lift or move up to 50 pounds, occasionally up to 100 pounds with assistance.
• Stand, walk, carry, push, stoop, bend, twist, crouch, grasp, kneel and climb frequently.
• Reasonable accommodations may be made for individuals with disabilities.
• Noise level usually loud; exposure to dust in warehouse settings possible.
• Classified as DOT Strength: Heavy.

WORK ENVIRONMENT

Indoor and outdoor conditions with exposure to all weather; fast‑paced with irregular short deadlines and a limited number of critical or unusual situations.

WORK HOURS

Must be able to work all hours and days the retail store is open.

CORE COMPETENCIES

• Technical skills: continuously build knowledge and obtain certifications for job‑related equipment/tools.
• Customer service: promptly respond to customer needs and meet commitments.
• Interpersonal skills: remain open to ideas, listen, communicate positively, and promote inclusion and collaboration.
• Oral communication: interact effectively with the public and co‑workers and respond well to questions.
• Teamwork: work well as part of a team, give and welcome feedback, and support everyone’s efforts to succeed.
• Ethics: uphold organizational values and ethical standards.
• Organizational support: follow policies and procedures and understand and promote the Mission, Vision and Values of Goodwill Industries.
• Motivation: measure self against standard of excellence.
• Professionalism: approach others in a tactful manner.
• Quality: complete work in a timely manner and strive to increase productivity.
• Safety and security: observe safety and security procedures and report unsafe conditions.
• Adaptability: handle frequent changes, delays, or unexpected events; be flexible with work assignments.
• Attendance and punctuality: report for scheduled work regularly and on time.
• Dependability: take responsibility for own actions.
• Initiative: ask for and offer help when needed.
• Innovation: generate suggestions for improving work.