Donation Attendant

Goodwill Industries of Dallas, Inc.; Allen (CA); On-site; USD 17,000 - 24,000; Full time

Job summary

Goodwill Industries of Dallas, Inc. in Allen, TX seeks an Entry Level Donation Processor to greet donors, process donations, issue receipts and help maintain the stockroom. You will assist customers and coworkers to ensure friendly and efficient service.

Position requires lifting up to 40 pounds, standing for extended periods, and following safety guidelines. English literacy and a neat appearance with name badge and vest are required in a team environment.

Qualifications

• Ability to greet customers in a courteous and professional manner.
• Experience with handling donations and issuing receipts.
• Knowledge of basic stockroom organization and safety procedures.
• Ability to lift and move items up to 40 pounds.
• Proficiency in English reading, writing and speaking.

Responsibilities

• Greet each donor with a friendly attitude and provide service.
• Receive donations, issue receipts, and assist customers with items.
• Sort donations, prep stock and price where applicable.
• Maintain a clean, safe production and stock area.
• Follow safety guidelines and report incidents to supervision.

Skills

Customer service

Donation processing

Stock handling

Safety awareness

English literacy

Job description

Job Details: Level: Entry, Job Location: ALLEN, TX 75002, Position Type: Full Time, Salary Range: $14.75 Hourly, Job Shift: Day,

SUMMARY

Under the direction of the Team Leader and Production Team Leader, greet customer/donor and process donation. Major duties include receiving donations, giving receipts, assisting co-workers or donors with lifting items, maintaining stockroom, greeting, and assisting donors/customers.

ESSENTIAL FUNCTIONS/DUTIES

• 1. Greet each customer with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer service at all times.
• 2. Politely and professionally receive donations from donors and issue donation receipts for articles donated; assist customers with lifting items in and out of their vehicles.
• 3. Sort donations as they arrive into proper carts or bins and make proper determination as to the quality of donations.
• 4. Sort and price hard goods (miscel).
• 5. Keep the production area clean and safe and other store areas as directed.
• 6. Maintain a well-groomed appearance and appropriate dress code including name badge and vest.

ADDITIONAL FUNCTIONS/DUTIES

• 1. Provide general information to customers/donors.
• 2. Assist processors when needed.
• 3. Follow Consumer Product Safety Commission (CPSC) procedures and other Public Protection Guidelines.
• 4. React calmly and respond to emergency situations.
• 5. Refer all customer/donor complaints to management in a timely manner.
• 6. Perform other duties as assigned by the Team Leader.

Qualifications: QUALIFICATIONS/COMPETENCIES

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

• 1. Ability to adhere to the organization’s Core Principles.
• 2. Knowledge of retail and/or stock handling.
• 3. Ability to listen and follow directions.
• 4. Ability to provide excellent customer service.
• 5. Ability to react calmly and respond to emergency situations.
• 6. Knowledge of textile articles related to garment classification (gowns, shirts, pants, etc).
• 7. Ability to read, write, speak and understand the English language

SPECIAL CONDITIONS OF EMPLOYMENT(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)

Physical and Environmental Requirements:

• 1. Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 40 pounds.
• 2. Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
• 3. Standing and walking for long periods of time,
• 4. Ability to stoop, bend, kneel, push, and pull.
• 5. Sufficient mobility to turn from side to side and the ability to lean and remove items from containers.
• 6. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).