Domestic Relocation Consultant II - US Remote

Anywhere Real Estate; Buffalo (NY); Remote; USD 55,000 - 78,000; Full time

Job summary

Cartus Corporation is seeking a Relocation Consultant II to remotely navigate domestic transferee relocations. You will manage relocation policy, counsel on resource use, review reports, oversee equity funding, and coordinate shipment of household goods and destination services.

Your role emphasizes impeccable service, cross-functional coordination, data integrity, and adherence to corporate standards across all client programs.

Qualifications

• Clear and concise written and verbal communication skills.
• Customer advocacy and superior customer service skills.
• Strategic thinker with strong judgment and decision making.
• Interpersonal / Influencing skills.
• Detail oriented; ability to multitask.
• Ability to work in a team environment.
• Cultural awareness and flexibility.
• Innovative and resourceful; computer literacy.

Responsibilities

• Maintain an assigned caseload, delivering impeccable customer service to external and internal customers.
• Coordinate all phases of relocation activities for the client contract and transferee family.
• Demonstrate knowledge of Cartus products and services; coordinate core services.
• Identify cross-selling opportunities to generate new revenue sources.
• Ensure data integrity in Cartus systems and compliance with policies.
• Oversee supplier partners for sale/closing tasks and broker relations.
• Coordinate BMAs, property action plans, and market updates per client programs.
• Serve as a real estate subject matter expert to internal and external customers.
• Maintain knowledge of corporate policy when handling marketing information.
• Support project coordination and cross-functional communication.

Skills

Clear written communication

Clear verbal communication

Customer service

Interpersonal skills

Team collaboration

Detail oriented

Multitasking

Problem solving

Cultural awareness

Computer literacy

Education

Two years relocation/ real estate experience with home sale closings

College degree or equivalent preferred

Two years customer service experience in call center

Job description

RELOCATION CONSULTANT 2 - REMOTE

PRIMARY FUNCTION:

The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service.

MAJOR DUTIES AND RESPONSIBILITIES:

• Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
• Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
• Ensure data integrity in all Cartus systems.
• Maintain compliance with Cartus' corporate policies, programs, and standards.
• Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
• Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions
• Coordinate ordering, review, analysis of agent prepared BMAs and property action plans
• Coordinate development of agents property action plan and market updates as required by specific client contracts and programs
• Serve as an objective real estate subject matter expert and resource to internal and external customers
• Maintain working knowledge of corporate client policy in management of critical marketing information and events

KEY DIMENSIONS:

• Clear and concise written and verbal communication skills.
• Customer advocacy and superior customer service skills.
• Strategic thinker- strong judgment and decision making skills.
• Interpersonal / Influencing skills
• Detail oriented; ability to multitask
• Ability to work in a team environment
• Cultural awareness
• Innovative and resourceful
• Computer Literacy
• Flexibility
• Manage stress & pressure
• Ability to plan and organize.

QUALIFICATIONS / SELECTION CRITERIA

• Two years prior relocation/ real estate experience with home sale closings
• College degree or equivalent preferred
• Two years Customer service experience in call center environment
• Influential verbal and written communication skills
• Strong organizational and analytical

Cartus Corporation (https://cartus.com/en/) is a global leader in talent mobility and corporate relocation services. With more than 70 years of experience, Cartus provides comprehensive relocation solutions in over 190 countries, supporting organizations of all sizes—including nearly one third of the Fortune 100—through innovative, people first mobility programs. Cartus is a subsidiary of Compass International Holdings.

Compass International Holdings (https://www.compassinternationalholdings.com/) is a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands: @properties (https://www.atproperties.com/) , Better Homes and Gardens® Real Estate, (https://www.bhgre.com/) CENTURY 21 ®, Christie's International Real Estate (https://www.christiesrealestate.com/) , Coldwell Banker (https://www.coldwellbanker.com/) ®, Compass (https://www.compass.com) , Corcoran (https://www.corcoran.com/) ®, ERA (https://www.era.com/) ®, and Sotheby's International Realty (https://www.sothebysrealty.com) ®. In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.

• NYSE: COMP
• 340,000 Real Estate Professionals
• 2,000+ independently owned and operated brokerages
• 120 countries and territories

EEO Statement: EOE including disability/veteran