Domestic Agent I

AIT Worldwide Logistics, Inc.; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical & Dental benefits

401(k) plan and tuition reimbursement

Paid time off

Job summary

AIT Worldwide Logistics, Inc. is seeking a Domestic Agent I based in Austin, TX.

This role serves as the primary contact for designated customers, managing project outcomes such as customer service, tracking, routing, and vendor compliance to ensure satisfaction. Essential duties include quoting and tracking freight, routing shipments across modes, proactive client communication, and supporting local sales.

Qualifications

• Customer focus and the ability to address client needs.
• Clear, professional written and verbal communication.
• Teamwork and collaborative attitude in a fast-paced environment.
• Strong problem-solving skills to handle varied freight issues.
• Attention to detail to ensure accuracy in documents and data.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments daily.
• Route freight across multiple modes per client requests.
• Proactively communicate with clients on freight status.
• Coordinate with vendors on dispatch, routing and rates.
• Assist sales and domestic offices with freight issues.
• Manage on-time performance and KPI data.

Skills

Customer focus

Oral & Written Communication

Teamwork

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

SAP

AS400

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

TheDomestic Agent I has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.

Responsibilities

Essential

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly
• Route freight shipments across multiple transportation modes and services based upon client requests
• Proactively communicate with clients regarding status of freight
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
• Assist local sales and domestic offices with air/ground freight issues
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
• Ensure paperwork, labeling and scanning for accuracy
• Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory
• All other duties as the business deems necessary

Non-Essential

• Other duties and responsibilities will be assigned as business demands deem necessary.
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications of software and/or regulations.

Qualifications

• Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.)
• Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.)
• Teamwork (Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.)
• Problem Solving (Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.)
• Attention to Detail (Ensures one’s own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other’s work; organizes information and materials for others to understand.)

Other Skills We Hope to See:

• High school diploma or equivalent
• 0-3 Years Freight Forwarding experience required, 3 -5 years preferred
• Basic math & geography skills
• Ability to read, analyze, and interpret verbal and written requests/directions, including documents such as tariffs, safety rules, operating infrastructures, and procedure manuals.
• Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one settings.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• SAP, AS400 experience is preferred.
• Basic to intermediate experience using MS Office
• Basic knowledge or ability to learn regulations and compliance procedures associated with all areas of freight forwarding, domestic forwarding ground carriers, commercial airlines, and cartage. Basic knowledge of IATA and TSA regulations.
• Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
• Time management is extremely important to meet customer deadlines in a fast-paced, high-volume work environment

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.