Docusign Administrator II

Lennar; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan with company 5%

Paid Parental Leave

Education Assistance Program

Adoption Assistance up to $30k

Vacation (3 weeks)

Holiday, Sick Leave, Personal Day

Home Purchase Discounts

Referral Bonus Program

Everyone’s Included Day

Job summary

Lennar seeks a DocuSign Administrator II to manage day-to-day DocuSign administration for Legal and Business teams in a high-volume, ticket-based environment.

The role focuses on user provisioning, permissions, envelope support, and cross-team collaboration with DocuSign Dev and Business Helpdesk to ensure reliable signing workflows tied to Salesforce-originated agreements.

Qualifications

• 1–3 years of experience in systems administration, IT support, or business application/help desk support.

Responsibilities

• Create, modify, and support DocuSign user accounts, including Sender, Admin, and Help Desk roles.
• Process permission changes, name and e-mail updates, and Federated ID resets.
• Administer signing group membership, shared account access, and template share access.
• Locate envelopes by sender name or recipient name using DocuSign tools and reporting.
• Access and review envelopes originating from both Salesforce and DocuSign, including full audit trail and history review.
• Resolve signing group errors caused by inactive members and reissue affected envelopes.
• Process envelope ownership transfers between users.
• Coordinate with the DocuSign Dev team to escalate and resolve account and envelope issues requiring configuration changes.
• Coordinate with the Business Helpdesk on login errors and account lockouts outside DocuSign's direct control.

Skills

DocuSign

Salesforce

IT support

User provisioning

Ticketing

Attention to detail

Tools

DocuSign eSignature (Admin Console)

Salesforce

ServiceNow

Microsoft Teams

Job description

Job SummaryThe Docusign Administrator II is the frontline owner of day-to-day DocuSign administration for Lennar's Legal and Business teams. This role manages user account provisioning, permissions, and routine envelope support, ensuring fast and reliable access to signing workflows across DocuSign and Salesforce-originated agreements. This is a high-volume, ticket-based role requiring strong attention to detail and consistent, accurate execution against defined procedures.Key ResponsibilitiesUser & Access ManagementCreate, modify, and support DocuSign user accounts, including Sender, Admin, and Help Desk rolesProcess permission changes, name and e-mail updates, and Federated ID resetsAdminister signing group membership, shared account access, and template share accessEnvelope SupportLocate envelopes by sender name or recipient name using DocuSign tools and reportingAccess and review envelopes originating from both Salesforce and DocuSign, including full audit trail and history reviewResolve signing group errors caused by inactive members and reissue affected envelopesProcess envelope ownership transfers between usersCross-Team CollaborationPartner with the DocuSign Dev team to escalate and resolve account and envelope issues requiring configuration changesCoordinate with the Business Helpdesk on login errors and account lockouts outside DocuSign's direct controlRequired Qualifications1–3 years of experience in systems administration, IT support, or business application/help desk supportWorking knowledge of DocuSign or a comparable e-signature platformStrong attention to detail and comfort managing a high volume of ticket-based requestsClear, professional written communication for user-facing supportAbility to follow documented procedures precisely while flagging edge cases appropriatelyPreferred QualificationsExperience supporting DocuSign in a Salesforce-integrated environmentFamiliarity with ServiceNow or a similar ITSM ticketing platformExposure to real estate, legal operations, procurement, or another regulated industryTools & SystemsDocuSign eSignature (Admin Console)SalesforceServiceNow (or equivalent ITSM ticketing tool)Microsoft Teams / OutlookLife at LennarAt Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn< https://www.linkedin.com/company/lennar/ > for the latest job opportunities.Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.