Documents Management, Imaging and Pre-Enrollment Review Specialist

Minnesota Department of Human Services; Saint Paul (MN); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Paid vacation and sick leave

Low-cost medical, dental, and vision plans

Pension plan after 3 years of service

Training and professional development

Tuition reimbursement

Job summary

The Minnesota Department of Human Services in Saint Paul is hiring a Documents Management, Imaging and Pre-Enrollment Review Specialist. This full-time position provides advanced administrative support, managing the processing of documents within the electronic document management system.

Key responsibilities include operating imaging systems, ensuring document flow, and working collaboratively with team members. Preferred qualifications include experience with electronic document management systems and effective communication skills. Telework options are available for eligible candidates.

Qualifications

• Experience managing high-volume document intake and electronic document management.
• Ability to handle complaints professionally and effectively communicate.
• Strong organizational skills and adaptability to changing environments.

Responsibilities

• Provide advanced administrative support for Member and Provider Services.
• Monitor and process documents using electronic document management system.
• Operate automated documents imaging system and maintain related technology.

Skills

Effective communication skills

Customer service skills

Database, documents, and records management

Tools

Document management systems (e.g., EDMS/FileNET)

Computerized inventory control systems

Job description

Job Details

• Working Title: Documents Management, Imaging and Pre- Enrollment Review Specialist
• Job Class: Office and Administrative Specialist, Intermediate
• Agency: Human Services Dept
• Job ID: 94936
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Work Shift/Work Hours: Day Shift (Monday - Friday)
• Salary Range: $20.76 – $27.53 / hourly; $43,346 – $57,482 / annually

Telework Notice: Telework is available for applicants residing in Minnesota or a bordering state with supervisory approval and satisfactory performance.

Responsibilities

Under general supervision, this position provides advanced administrative support to Minnesota Health Care Programs’ (MHCP) Member and Provider Services (MPS) Division. The incumbent monitors and processes a variety of work items with the electronic document management system (EDMS), managing the intake, triage, flow, and processing of paper and electronic documents for large‑scale program enrollment operations.

Key tasks include operating the automated documents imaging system and associated software, maintaining processes as technology evolves, and managing scanning equipment and software. The individual ensures the ongoing flow and processing of documents moving in and out of the division, working in partnership with another staff member and a team lead who perform similar work.

Minimum Qualifications

• Effective communication skills: clearly convey information, data, and perspectives neutrally.
• Experience with computerized inventory control systems: access and compile data, monitor print‑outs, and generate reports.
• Customer service skills: handle complaints professionally.
• Database, documents, and records management: prepare basic technical documents and reports.

Preferred Qualifications

• Experience managing high‑volume document intake, scanning, indexing, retrieval, routing, and electronic document management systems (e.g., EDMS/FileNET).
• Knowledge of Medicaid/health care provider systems, provider enrollment terminology, coding structures for Medicaid providers, and familiarity with systems such as MMIS.
• Strong organization and time‑management skills with ability to meet deadlines.
• Adaptability to changing work environment and policies.
• Experience working effectively with others from diverse backgrounds and cultures.

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low‑cost medical, dental, vision, and prescription drug plans (including fertility care, diabetes care, and dental and orthodontic care for adults and children)
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan after at least 3 years of service
• Employer‑paid life insurance
• Short‑term and long‑term disability insurance
• Tax‑free expense accounts for health, dental, and dependent care
• Well‑being resources (stress management, mental health, relationship support, finances, legal assistance)
• Training, classes, and professional development
• Tuition reimbursement
• Employee Assistance Program (EAP)

Equal Opportunity Employer

Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. All qualified applicants will receive consideration without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and related conditions), gender identity, marital status, familial status, age, sexual orientation, disability, or veteran status.