Documentation Specialist

Hancock Whitney Corp.; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hancock Whitney in New Orleans seeks a Documentation Analyst to prepare loan documentation across consumer, real estate, and commercial loans in a multi-state environment.

The role emphasizes accuracy, regulatory compliance, coordination with attorneys and lenders, and delivering outstanding customer service; requires 2–3 years of loan-processing experience and strong communication.

Qualifications

• High school diploma or GED; Associate Degree in Business preferred.
• 2–3 years loan-processing experience in Commercial, Consumer, or Real Estate loans.
• Knowledge of related Banking and Lending regulations.

Responsibilities

• Analyzes loan requests for loans of various complexity and prepares documentation in compliance with bank policy, federal and state regulations.
• Reviews application/approval for completeness, accuracy and proper approval.
• Produces documentation for all types of loans, ranging from simple consumer to real estate secured, to highly complex commercial loans.
• When applicable, uploads information from Salespro to Laser Pro and reviews for correctness/completeness.
• Ensures all required documentation is prepared to properly perfect the bank’s lien and that all documentation requirements are met, to include titles, UCC’s, mortgages, deeds and title commitments.
• Coordinates with outside vendors, attorney, etc. as necessary to obtain documentation.
• Reviews real estate title work to identify existing exceptions; coordinates with attorney, banker and customer to achieve resolution.
• Communicates to lender any issues affecting loan closing; identifies any legal, documentation or policy deficiencies and assists in correction of issues impacting closing.
• Reviews attorney prepared title work; identifies exceptions requiring removal (unpaid taxes, judgments, liens, lis pendens notices) and works with attorneys to ensure proper lien perfection.
• Places high degree of emphasis on providing outstanding customer service.
• Identifies “critical” exceptions in closed package.
• Monitors own work to ensure quality.
• Fills in for Supervisor during absences or in the distribution of work.
• Performs secondary loan review for others.
• Initiates imaging process by setting requirements for loans in Info-Access.
• Utilizes intranet-based DAC Tracking tool to track productivity and workflow; reviews daily reports to self-manage work in progress.
• Ensures loan packages are produced timely, accurately and within accepted service levels.
• Mentors and provides training assistance to Documentation Analysts.

Skills

Loan processing

Regulatory knowledge

Attention to detail

Customer service

Multi-tasking

Education

High school diploma

Associate Degree in Business

Tools

LaserPro

Salespro

Job description

JOB FUNCTION / SUMMARY

Prepares loan documentation for any complex consumer or commercial purpose loan, in a multi-state environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Analyzes loan request for loans of various complexity and prepares documentation in compliance with bank policy, federal and state regulations.
• Reviews application/approval for completeness, accuracy and proper approval.
• Produces documentation for all types of loans, ranging from simple consumer to real estate secured, to highly complex commercial loans.
• When applicable, uploads information from Salespro to Laser Pro and reviews for correctness/completeness.
• Ensures all required documentation is prepared to properly perfect the bank’s lien and that all documentation requirements are met, to include titles, UCC’s, mortgages, deeds and title commitments.
• Coordinates with outside vendors, attorney, etc. as necessary to obtain documentation.
• Reviews real estate title work to identify existing exceptions; coordinates with attorney, banker and customer to achieve resolution.
• Communicates to lender any issues affecting loan closing; identifies any legal, documentation or policy deficiencies and assists in correction of issues impacting closing.
• Reviews attorney prepared title work; identifies exceptions requiring removal (unpaid taxes, judgments, liens, lis pendens notices) and works with attorneys to ensure proper lien perfection.
• Places high degree of emphasis on providing outstanding customer service.
• Identifies “critical” exceptions in closed package.
• Monitors own work to ensure quality.
• Fills in for Supervisor during absences or in the distribution of work.
• Performs secondary loan review for others.
• Initiates imaging process by setting requirements for loans in Info-Access.
• Utilizes intranet-based DAC Tracking tool to track productivity and workflow; reviews daily reports to self-manage work in progress.
• Ensures loan packages are produced timely, accurately and within accepted service levels.
• Mentors and provides training assistance to Documentation Analysts.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

• High school diploma or GED; Associate Degree in Business or a related field preferred.
• 2-3 years loan-processing experience within a Commercial, Consumer, or Real Estate function.
• Knowledge of related Banking and Lending regulations.

Certification requirements if applicable once in this position:

• Certification in Banking Regulations (Reg. B, Reg. CC, Reg. O, Reg. Z)
• Certification in HMDA Compliance
• Certification in CRA, RESPA, RMR Regulations

Exhibits strong verbal and written communication skills. Ability to communicate with a variety of audiences, to include multiple levels of management. Possesses strong interpersonal and customer service skills and the ability to work well across teams.

Is a self-starter with strong organizational skills. Has the ability to multi task and prioritize workload in a fast paced environment. Possesses analytical, problem solving and conceptual skills. Ability to formulate conclusions and recommend course of action based on analysis. Loan documentation knowledge of consumer, commercial and real estate loans. Knowledge of loan policy and procedure. Knowledge of federal compliance laws and those in the applicable states. Ability to work independently with little supervision. Ability to manage several projects simultaneously. Ability to make decisions independently.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard if required to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to travel if required to perform the essential job functions.
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers

All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

WHEN YOU CHOOSE A CAREER WITH HANNIBACK WHITNEY

When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s—that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility.

A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us.

Let our legacy lead to your future.