Documentation Coordinator Supervisor - San Juan, PR

UnitedHealth Group; San Juan (PR); On-site; USD 52,000 - 72,000; Full time

Job summary

UnitedHealth Group is seeking a Documentation Supervisor to oversee the flow of client referrals, supervise the case entry team, schedule and mentor staff, and ensure HIPAA conformance and data integrity. The role is full-time with weekend coverage and potential overtime.

The ideal candidate has leadership experience, strong documentation skills, and bilingual English/Spanish abilities to support diverse client needs across shifts.

Qualifications

• 1+ years in a leadership role.
• 2+ years working with patient documentation.
• Experience with reporting and data retrieval.
• Confidentiality/PHI policies and HIPAA compliance.
• Proficiency with Windows PC applications (Word, Excel, Outlook).
• Work hours include weekends/holidays and potential OT.
• Bilingual English/Spanish.

Responsibilities

• Monitor referral distribution and adherence to SLAs.
• Manage staff schedules and access to ensure coverage.
• Maintain intake quality standards and productivity goals.
• Identify referral/connectivity issues and escalate to IT.
• Communicate policy/process changes to staff.
• Oversee timesheets, overtime, and time-off requests.
• Conduct performance evaluations and MAP goals.
• Mentor staff toward higher performance and new roles.
• Coordinate training for new and existing staff.

Skills

Leadership

Documentation management

PHI/HIPAA compliance

Bilingual English/Spanish

Time management

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Documentation Supervisor will be responsible for maintaining the flow of client referrals within the Optum EHR referral queue EHRen, the supervision of case entry team staff, the scheduling, education, discipline and mentoring of direct reports, and will ensure the adherence to the quality, productivity and HIPPA policy and process guidelines.

This position is full-time (40 hours/week) as assigned, with monthly weekend requirement including Holidays. It may be necessary, given the business need to work overtime. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm AST.

Primary Responsibilities:

• Monitor volume to ensure proper referral distribution to staff and adherence to turn around time SLAs
• Maintains employee schedules and user access to ensure client referral volume coverage
• Monitor and maintain the Intake Operations quality standards, as well as goals for productivity
• Identify possible referral or connectivity issues for client EMRs and report to I.T. via service ticket
• Communicate in a timely manner, sustained and unresolved referral or connectivity issues to client EMRs
• Identify client referral trends and issues
• Investigate and resolve client case inquiries
• Coordinate the education and training of new and existing staff
• Communicate to staff any policy and/or process changes
• Monitor staff timesheets, overtime hours worked, and time off requests to ensure they are within department guidelines
• Complete interim and yearly performance evaluations and yearly MAP goals
• Mentor staff to higher performance levels and to other job positions
• Ability to work with peer group as a team such as create assignments, perform shift to shift handoffs, provide pre and post weekend assessments, and peer mentoring
• Work with department support staff to prevent or improve any potential issues
• Demonstrate the UHG five core values and provide a solid leadership shadow
• Flexibility, specifically with work schedule
• Ability to balance multiple high priority tasks
• Other duties may apply

***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION***

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of experience in a leadership role
• 2+ years of experience working with patient documentation
• Experience with reporting and data retrieval
• Proven understanding of confidentiality/PHI policies and HIPAA compliance
• Proficiency with Windows PC applications: Microsoft Word (create and edit documents), Microsoft Excel (create, sort, and edit data in spreadsheets), Microsoft Outlook (email and calendar management), which includes the ability to navigate a computer while on the phone
• This position is full-time (40 hours/week) with business operating hours operating from Monday - Sunday from 6:00AM - 12:00AM. It may be necessary, given business need, to work occasional overtime and/or weekends or holidays. Alignment to daylight savings changes may apply.
• Bilingual English/Spanish

Preferred Qualifications:

• Bachelor's Degree
• Extensive experience with internal information systems and clinical information systems and portals
• Inventory management experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.