Document Management Technician

Amentum; Knoxville (TN); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum seeks an Administrative Support Specialist in Knoxville to deliver direct end-user support for applications, including telephone support and on-site assistance. You will manage calls, visitors, messages, and basic document handling while coordinating supplies and courier services.

Familiarity with government office systems and ability to obtain security clearance are expected. The role offers SCA-based compensation with health and welfare benefits and growth opportunities within the

Qualifications

• Must be able to obtain and maintain a US government security clearance.
• Must read and follow instructions and understand task objectives.
• Must take initiative to ask questions when needed to complete tasks.
• Typing/keyboarding skills and good communication skills.
• Knowledge of government office and network environments.

Responsibilities

• Provide direct end-user support for applications via telephone and on-site.
• Receive calls and visitors, control office access, and route messages.
• Handle citizen inquiries and direct to appropriate agencies as needed.
• Receive, review, and distribute mail and manage office supplies requests.
• Provide courier services and maintain scheduling for conference rooms.

Skills

Typing

Communication skills

Security clearance readiness

Client service

Office environment familiarity

Litigation support experience

Education

Undergraduate degree preferred

Tools

Word processing

Databases

Spreadsheets

Imaging

Telecommunications systems

Job description

The Contractor is responsible for providing direct end‑user support for the applications being supported, including both telephone support and on‑site assistance.

• Receives telephone calls and visitors to the office. Controls access to the office and ensures that only visitors properly cleared are authorized entry.
• Notifies staff members of visitors or incoming telephone calls. Takes messages from, and gives messages to visitors when staff members are unavailable.
• Handles citizen complaints over the telephone and in person. Directs caller or visitor to proper agency and provides citizen complaint form.
• Responds to inquiries, providing general information regarding office programs. Advises caller or visitor to contact the appropriate Federal, State or local agencies concerning matters outside the USAO’s purview and furnishes the needed address or telephone number when available.
• Receives legal documents (e.g., Civil Rights complaints) and notifies appropriate person of receipt. Organizes and maintains in binders any necessary form or other documents in prescribed manner.
• Maintains an up‑to‑date telephone listing and files of addresses of departments and agencies. Maintains necessary telephone directories needed by the office.
• Reserves conference rooms upon request.
• Receives, reviews, and distributes incoming mail, including interoffice mail and service of process. Checks mail and annotates accordingly. Immediately notifies appropriate staff embers when hand‑delivered incoming mail, FedEx and UPS deliveries, and FAXs are received and places in appropriate internal mailbox.
• Receives requests for office supplies from co‑located personnel and submits interoffice orders for replenishment as needed.
• Provides courier services from the USAO to the courthouses and state and federal agencies as required to file and/or deliver legal documents as needed.
• Collects quarterly mileage logs and submits requests for reimbursement to the Budget Officer.
• Assists the administrative division with other division related tasks as needed.

Required Qualifications:

• Must be able to obtain and maintain a US government security clearance.
• Must be able to read and follow instructions.
• Must be able to understand task, task objectives, and the context of the task in the litigation support effort as a whole.
• Must take the initiative to ask questions when necessary to complete task correctly (e.g. where instructions are not explicit or appear to be contrary to the task objective).
• Must have typing/keyboarding skills and good communication skills.
• Must be knowledgeable user of the Government's office and network environment, including but not limited to, word processing, database, spreadsheet, imaging, and telecommunications systems.
• Undergraduate degree preferred.
• Litigation support experience valued.
• Employees will earn H&W dollars per eligible hour (including vacation and holiday up to 40 hours/week). H&W monies are used to offset the employer’s cost of benefits the employee elects into and/or utilizes. Any remaining health and welfare monies after all applicable deductions would be cashed out to the employee on a 1 pay period lag.

Service Contract Act (SCA) Compensation & Benefits:

This is an hourly, overtime-eligible position that falls under the Service Contract Act (SCA). In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act. The amount you are entitled to receive will vary depending upon the fringe benefits you select now and in the future.

Compensation Details:

$16.85

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

04/14/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.