Document Control Manager

Bridgecrest-Credit-Company,-LLC; Mesa (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision

401K

Company paid life insurance

Short and long-term disability

Tuition reimbursement

Wellness program

Gym on-site

Team/social events

Paid time off

Job summary

DriveTime Family of Brands is seeking a Document Control Manager to lead a team of Coordinators, monitor performance, and drive quality in our loan administration operations. The role emphasizes coaching, policy adherence, and process improvements, with on-site responsibilities at our East Mesa campus.

The ideal candidate has strong communication, leadership, and problem-solving skills, plus 2+ years of management in a call center or retail setting.

Qualifications

• High School Diploma or GED required, Bachelor's Degree preferred.
• 2+ years of management experience in a call center or retail environment.
• Knowledge of Fair Debt Collection Practices Act is a plus.
• Must be comfortable working on site at the East Mesa Operations Center.

Responsibilities

• Lead a team of Coordinators to assess day-to-day performance and quality of work.
• Provide feedback and coaching to develop Coordinators and advance their careers.
• Monitor work and enforce policy using reviews and side-by-side monitoring.
• Set daily goals and strategy to maximize long-term success and service quality.
• Deliver training and coaching to ensure high-quality customer service.
• Identify and implement improvements to loan administration processes and resources.

Skills

Communication

Leadership

Teamwork

Problem solving

Time management

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

What’s Under the HoodDriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.That’s Nice, But What’s the Job?Job DescriptionIn short, our Manager is responsible for leading a team of Coordinators to success. This includes, but not limited to: assessing day to day performance, quality of work, and goal setting. Our Managers are responsible for providing feedback and coaching to develop our Coordinators to reach their highest potential in their current role and to help further develop their career with DriveTime.In long, the Document Control Manager:Monitors and reviews the work of Coordinators to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficienciesProvide daily goals and strategy to their team that will maximize long-term successAdminister continuous training and coaching to ensure quality customer serviceIdentifies and recommends methods to improve management and operations of loan administration involving enhanced work processes, increased responsiveness, efficient use of resources and quality service deliveryProvide proactive leadership to the team to achieve maximum performance that results in a method consistent with DriveTime's vision and valuesSo What Kind of Folks Are We Looking for?Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.Love of listening. We need folks that listen with the intent to understand, not just reply.Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime, not just themselves.Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.Management material. We are looking for someone that can lead, manage and grow within our organization.The Specifics.High School Diploma or GED required, Bachelor's Degree preferred2+ years of management experience in a call center or retail environmentKnowledge of Fair Debt Collection Practices Act is a plusMust be comfortable working on site. This team works out of our Operations Center in East Mesa.So What About the Perks? Perks matterMedical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!Anything Else? Absolutely.DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!