Document Control Coordinator

DriveTime; Mesa (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K) and company-paid life insurance

Tuition reimbursement

In-house gym

Paid time off

Job summary

DriveTime in Arizona is looking for a Title Specialist to handle title verification and document management. The role involves customer interactions primarily via phone and email, ensuring compliance with state regulations, and maintaining accurate account information. Ideal candidates will possess a high school diploma and relevant experience in customer service or data entry. DriveTime offers competitive pay, strong healthcare coverage, and ample opportunities for professional growth within a dynamic work environment.

Qualifications

• High School Diploma, GED, or equivalent certification required.
• 1 year of professional experience in administrative, data entry, customer service, sales, or similar roles.
• Familiarity with financial services or title processing preferred.

Responsibilities

• Verify and service titles, distribute documents to correct departments.
• Ensure excellent customer service and adhere to service level agreements.
• Conduct communications with DMV, title vendors, and customers.

Skills

Clear communication skills

Time management

Organizational skills

Problem-solving skills

Education

High School Diploma or equivalent

Associate or Bachelor's degree in business or related field

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

What's Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That's Nice, But What's the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

This position is responsible for the receipt, maintenance, and the release of original title, contracts, and title applications for DriveTime and all 3rd party entities.

• Verify and service titles, distribute documents to correct departments, and ultimately the return of the documents to the customer or outside vendor at the time the loan is completed
• Review and update account information as it pertains to actions taken surrounding document movement
• Complete tasks on assigned accounts in a timely manner to avoid lien loss, provide excellent customer service and adhere to SLAs
• Maintain on-site and off-site document storage
• Ensure guidelines for securitization are consistently being met
• Shipping and tracking of documents
• Contact with outside parties to gain supporting information for title inquiries
• Conduct phone and/or email conversations directly with DMV, title vendors, customers, and other third parties as applicable
• Other duties as assigned

Knowledge, Skills and Abilities (The Good Stuff)

• Clear, concise, and professional written and oral communications and interpersonal skills
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
• Effective time management skills and ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
• Research state and county guidelines and policies about title inquiries
• Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.
• Ability to effectively apply professional acumen to favorably resolve issues escalated from internal and external customers
• Ability to drive departmental compliance with all regulatory requirements
• Self-motivated with strong decision-making capabilities; ability to self-start
• Ability to work in an accurate, detail-oriented, and highly productive manner
• Demonstrate problem solver skills, and ability to utilize available resources
• Regular and predictable attendance

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word; data entry experience is preferred
• 1 year of professional experience including administrative, data entry, customer service, sales and/or retail industry; financial services or titles experience preferred
• Associate degree or bachelor's degree in business or related field may be used as a proxy for experience

Physical Demands

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position at least 75% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
• This position could require moving objects up to 20 pounds.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!
• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping‑pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full‑time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part‑timers, don't fear you get some time too…vacation time is available - the more you work, the more you earn!

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high‑energy environment!