Doctor's Technician (PEG NC)

Now Optics; Wilmington (NC); On-site; USD 14,774 - 21,042; Full time

Benefits offered by this job

Medical, dental, and prescription drug coverage

Company-paid life and short-term disability insurance

Free eyeglasses

Paid time off

Professional development opportunities

Job summary

Now Optics, operating as Stanton Optical in Wilmington, NC, is looking for a Doctor’s Technician to ensure an outstanding experience for patients. The role involves providing exceptional customer service, supporting clinical operations, and fostering partnerships with retail teams.

You will collaborate with management to meet both operational and clinical goals while maintaining patient confidentiality and compliance with regulations. Join our dynamic team and help us to make eye care accessible and affordable for everyone.

Qualifications

• 2+ years of experience delivering outstanding customer service.
• Ability to communicate effectively with diverse groups.
• Skills in active listening and building rapport.

Responsibilities

• Provide exceptional customer service and facilitate sales.
• Assist in clinical duties and operational metrics.
• Maintain patient records securely in compliance with HIPAA.

Skills

Customer service

Active listening

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

Current job opportunities are posted here as they become available.

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Stanton Optical our Doctor’s Technicians carefully orchestrate an efficient flow and transition from our Clinical services team to our retail team. In this position, you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams.

Reports to: Store (Brand) Manager

Location: On-site Store Location

Hourly Wage Range: Starting at $13.00 per hour, plus commissions (actual pay will vary by State and store location)

Why join our winning team?

• We are the fastest growing, founder‑led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical consistently ranks among the nation’s top optical retailers.
• We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.
• Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company‑paid life and short‑term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee recognition programs
• Employee Assistance Program (EAP)
• Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!
• We offer competitive variable compensation opportunities and commission on sales.
• Work with an amazing team!

Duties & Responsibilities

As a Doctor’s Technician, this individual will work closely with the Brand Manager and Clinical Field Trainer to meet operational and clinical goals, with guidance from the Clinical Operations Department.

Physician Eyecare Group Clinical Duties

The Physician Eyecare Group (PEG) provides all clinical services in each store, and PEG doctors provide supervision, direction and guidance to the Doctor’s Technicians regarding but not limited to Diagnostic Pre‑Testing, Digital Refraction, Contact Lens care and executing all PEG clinical standards.

Meet all training guidelines, procedures, protocols, and certification requirements and clinical standards developed by the Physician Eyecare Group.

The role will also require this person to communicate effectively with the supervising PEG physician for all direction and guidance with regards to patient care within their store.

Each Doctor Technician should seek opportunities to enhance the patient's clinical experience.

Each Doctor Technician must satisfy all the Physician Eyecare group criteria to ensure proper clinical care.

Each Doctor Technician may be directed to support clinical care by the local PEG doctor who is supervising must meet the requirements set forth by PEG, including the computer‑based learning to ensure proper patient clinical care.

Required to learn how to utilize local mode as a tool to enhance overall patient experience and perform when necessary with supervision from the PEG doctors.

Doctor Technicians must provide proper insertion and removal of contact lenses for new and existing contact lens wearers.

Doctor Technicians communicate/order any clinical or contact lens supplies to keep the clinical operation running smoothly as may be required by the PEG physician from time to time.

Ensure accuracy of patient history and personal information in the system.

Achieve daily/weekly/monthly/quarterly PEG desired goals.

The metrics that will drive the clinical performance include but will not be limited to:

• Prompt and proper completion of outside referrals
• Store conversion/performance (supplements, drops, retinal photos, therapy, etc)

Operational Duties

Be part of delivering an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.

Greet our patients and customers as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing promotions on products and services available. Answer customers' inquiries and gather necessary information to facilitate sales.

Foster a strong partnership between the retail team and professional services.

Schedule and confirm appointments.

Assist Management Team with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met.

Ensure brand standards by performing basic housekeeping duties when necessary.

Achieve daily/weekly/monthly/quarterly desired goals.

Maintain patient records confidential and secure in accordance with HIPAA requirements.

Other duties as assigned and required.

Key Qualifications

• You have a high school diploma or equivalent.
• You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You implement active listening, build rapport, and empathize with the patients.
• You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.
• You have a collaborative spirit, while building respectful and cordial relationships with your team and patients.
• You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
• You have a passion for customer satisfaction and maintain a positive demeanor.

Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.