Doctor's Technician (PEG NC)

Physicians Eyecare Group; Richlands (NC); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical & dental

Free eyeglasses

Life & disability

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program

Competitive commissions

Job summary

Physicians Eyecare Group seeks a Doctor Technician to greet patients, facilitate smooth flow between clinical and retail teams, and deliver outstanding customer service in-store. You will work closely with PEG clinicians to ensure accurate pre-testing and product care steps, contributing to a positive patient experience from first touch to purchase.

Successful candidates have an associate degree or higher, strong communication, and a passion for patient satisfaction.

Qualifications

• Associate degree or higher or enrolled in a comparable program.
• 2+ years of customer service experience with patients or customers.
• Effective communication with diverse groups.
• Passion for customer satisfaction and positive demeanor.
• Problem-solving skills for patient concerns.
• Ability to multitask, prioritize, and adapt in a team.
• Flexible schedule; hours determined by business needs.
• Interest in technology and innovations.

Responsibilities

• Deliver outstanding patient experience and support store goals.
• Greet patients and identify needs; explain products/services.
• Answer inquiries and gather information for a positive experience.
• Schedule and confirm appointments.
• Assist with patient complaint resolution and track orders.
• Maintain brand standards and housekeeping as needed.
• Keep patient records confidential per HIPAA.

Skills

Customer service

Communication

Multitasking

Flexibility

Tech-savvy

Optical background

Education

Associate degree or higher

Enrolled in comparable program

Job description

Career Opportunities with Physicians Eyecare Group

Current job opportunities are posted here as they become available.

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Physicians Eyecare Group, our Doctor Technician's carefully orchestrate an efficient flow and transition from our Clinical services team to the retail team. In this position, you will provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience.

About us:

At Physicians Eyecare Group we bring over a decade of expertise in the optometry industry. Our industry-leading support center has helped us to provide quality eye care to our patients, in a fast, friendly, and affordable way. Allowing for a focus on delivering the best experience for our patients in every moment and at every touchpoint.

Why join our winning team?

• We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.
• Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee Assistance Program (EAP)
• We offer competitive variable compensation opportunities and commission on sales.
• Work with an amazing team!

Physician Eyecare Group Clinical Duties

• The Physician Eyecare Group (PEG) provides all clinical services for a store, and PEG doctors provide supervision, direction and guidance to the Doctor’s Technicians to regarding but not limited to Diagnostic Pre-Testing, and Digital Refraction, Contact Lens care and executing all PEG clinical standards.
• Meet all training guidelines, procedures, protocols, and certification requirements and clinical standards developed by the Physician Eyecare Group.
• The role will also require this person to communicate effectively with the supervising PEG physician for all direction and guidance with regards to patient care within their store.
• Achieve desired daily/weekly/monthly/quarterly PEG goals.

Operational Duties

• Deliver an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.
• Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information about available products and services.
• Answer customers' inquiries and gather necessary information to ensure a positive experience.
• Schedule and confirm appointments
• Assist with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Maintain patient records confidential and secure in accordance with HIPAA requirements.
• Other duties as assigned and required.

Key Qualifications

• You have an associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You have a passion for customer satisfaction and maintain a positive demeanor.
• You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.
• You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
• You have schedule flexibility? Work hours will be determined based on business needs
• You enjoy working with technology and are curious about current innovations
• Optical experience is a plus.

Physicians Eyecare Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.