Doctor's Technician

Now Optics; Roswell (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug coverage

Company-paid life insurance

Short-term disability

Identity theft protection

Pet insurance

Free eyeglasses (2 per year)

Friends and Family discounts

Sales commission

Job summary

Stanton Optical, a Now Optics brand, is seeking a patient-focused Doctor’s Technician to act as the first touchpoint in our store. You will help patients, facilitate sales, and coordinate between retail and clinical teams to ensure a seamless experience.

You should have at least an associate degree or higher and 2+ years of customer service experience, with strong communication and problem-solving skills. The role offers growth, competitive benefits, and a supportive team environment.

Qualifications

• Associate degree or advanced certification beyond high school or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients or customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, rapport building and empathetic interaction with patients.
• Problem solving to address potential patients' concerns or objections.
• Collaborative mindset and respectful relationships with team and patients.
• Results-driven with multitasking and flexibility in a dynamic environment.
• Passion for customer satisfaction and positive demeanor.

Responsibilities

• Greet patients and customers entering the store, identify needs and present available promotional products and services.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, gather patient history and perform basic pre-tests.
• Assist management with patient issue resolution and communicate status of orders.
• Maintain brand standards through housekeeping and ensure timely delivery of eyeglasses.
• Support lab area with basic lens edging and reporting of equipment issues.
• Ensure on-time delivery commitments to patients and participate in additional duties as assigned.

Skills

Customer service

Communication

Active listening

Empathy

Multitasking

Teamwork

Education

Associate degree or higher

Job description

Current job opportunities are posted here as they become available.

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Stanton Optical our Doctor’s Technicians carefully orchestrate an efficient flow and transition from our Clinical services team to our retail team. In this position, you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams.

About us

Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands.

Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include:

Vision: Modernizing the eye care experience for all people

Mission: Making eye care easy

Values: iCARE

Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.

Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.

Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.

Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.

Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.

Why join our winning team?

• We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical, consistently rank among the nation’s top optical retailers.
• We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.
• Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee recognition programs
• Employee Assistance Program (EAP)
• Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!
• We offer competitive variable compensation opportunities and commission on sales.
• Work with an amazing team!

Duties & Responsibilities

Greet our patients and customers as they enter the store, identify patients' need to ensure an easy and memorable experience while providing promotional products and services available. Answer customers' inquiries and gather necessary information to facilitate sales.

Foster a strong partnership between the retail team and professional services.

Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.

Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.

Ensure brand standards by performing basic housekeeping duties when necessary.

Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.

Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.

Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.

Other duties as assigned and required

Key Qualifications

• You have an associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.

You have 2+ years of experience delivering outstanding customer service to patients and/or customers.

You have the skills necessary to communicate effectively with a diverse group of people.

You implement active listening, build rapport, and empathize with the patients.

You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.

You have a collaborative spirit, while building respectful and cordial relationships with your team and patients.

You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.

You have a passion for customer satisfaction and maintain a positive demeanor.

Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.