Doctor's Technician

Now Optics; Palm Springs (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading optical retail brand is seeking an entry-level Doctor's Technician at their Palm Springs location. This role is focused on delivering exceptional customer service by assisting patients from their first touchpoint. Responsibilities include greeting customers, performing pre-tests, ensuring timely delivery of orders, and fostering strong partnerships between retail and clinical teams. Candidates should have customer service experience and a passion for patient satisfaction.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Skills necessary to communicate effectively with a diverse group of people.
• Collaborative spirit while building respectful relationships with team and patients.

Responsibilities

• Greet patients and customers as they enter the store and identify their needs.
• Schedule and confirm appointments; perform pre-tests and obtain medical history.
• Execute simple customer repairs and ensure timely delivery of eyeglasses.

Skills

Outstanding customer service

Effective communication

Active listening

Problem-solving

Multitasking

Education

High school diploma or equivalent

Job description

Overview

Location: On-site Store Location

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Stanton Optical our Doctor’s Technicians carefully orchestrate an efficient flow and transition from our Clinical services team to our retail team. In this position, you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams.

Duties & Responsibilities

• Greet patients and customers as they enter the store, identify patient needs to ensure an easy and memorable experience; promote products and services; answer inquiries and gather necessary information to facilitate sales.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments; enter new patient history and personal information in the system; complete pre-tests; obtain brief medical history; perform noncontact tonometry, auto refraction, visual acuity, color test, stereopsis test, Amsler grid test, etc.
• Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses; ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required.

Key Qualifications

• You have a high school diploma or equivalent.
• You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You implement active listening, build rapport, and empathize with the patients.
• You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.
• You have a collaborative spirit, while building respectful and cordial relationships with your team and patients.
• You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
• You have a passion for customer satisfaction and maintain a positive demeanor.

Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Retail