Dockmaster General - Various Shifts

GXO Logistics, Inc.; Lenoir (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Full health insurance (medical, dental

Vision coverage

401(k)

Life insurance

Disability

Job summary

GXO Logistics, Inc. is seeking a Dockmaster in North Carolina to serve as the primary point of contact for dock activities, ensuring safe, efficient trailer movement.

This hands-on leadership role collaborates with operations, transportation, safety, and customer teams to execute daily dock tasks while modeling accountability and service excellence. Ideal candidates have warehouse/dock experience, knowledge of trailer docking, and the ability to work outdoors in all weather.

Qualifications

• Experience in a warehouse, distribution, dock, yard, or transportation environment.
• Ability to coordinate dock or yard activities in a fast-paced operation.
• Knowledge of trailer docking, release procedures, and trailer anatomy.
• Willingness to work outdoors in varying weather conditions.

Responsibilities

• Champion operation safety and use of dock tools.
• Coordinate loading/unloading dock activities.
• Manage trailer docking, release, and yard flow.
• Monitor dock conditions and escalate unsafe issues.
• Partner with site operations, transportation, yard services, and customer teams.
• Communicate professionally with internal and external stakeholders.
• Ensure dock activities follow guidelines and SWIs.
• Support 7S workplace standards for dock and yard.
• Conduct regular visual inspections to identify risks and delays.
• Use MS 365 and Google Suite to track activity and document issues.
• Provide coverage and support to site leadership and leads.

Skills

Warehouse experience

Dock coordination

Safety procedures

MS Office 365

Communication skills

YMS exposure

WMS exposure

Tools

YMS

WMS

Job description

Continue to Grow with GXO.

At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.

Continue to Grow with GXO.

At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.

Night, 3rd, Monday - Friday
Weekend, 2nd, Friday - Monday
Weekend, 3rd, Friday - Monday

As a Dockmaster you will serve as the primary point of contact for all dock-related activities, ensuring the safe, efficient, and timely movement of trailers in and out of the facility. This is a hands‑on leadership role that partners closely with operations, transportation, safety, and customer teams to execute daily dock activities while modeling accountability, operational discipline, and customer service excellence.

Pay, Benefits, And More.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Champion operation safety as well as support of hand tools and dock-related equipment, as required
• Serve as the primary point of contact for all loading and unloading dock activities, coordinating trailer movements to support daily operational priorities
• Manage and sequence trailer docking, release, and yard flow, applying knowledge of trailer anatomy and fleet safety standards
• Monitor dock conditions and exercise stop‑work authority when unsafe conditions are identified; follow proper escalation procedures
• Partner daily with site operations, transportation, yard services, and customer-facing teams to prioritize multiple tasks and competing demands
• Communicate professionally with internal and external stakeholders, maintaining a strong customer service mindset
• Ensure dock activities align with process guidelines, safety standards, and site SWIs, seeing tasks through to completion
• Support dock and yard organization in alignment with 7S workplace standards
• Conduct regular visual inspections and maintain high observational awareness to identify risks, inefficiencies, or potential delays
• Use Microsoft Office 365 and Google Suite tools to track activity, communicate updates, and document issues
• Provide coverage and operational support to site leadership and Lead peers as needed

What you need to succeed at GXO:

At a minimum, you'll need:

• Experience working in a warehouse, distribution, dock, yard, or transportation-related environment
• Demonstrated ability to coordinate dock or yard activities in a fast‑paced operation
• Working knowledge of trailer docking, release procedures, and trailer anatomy
• Ability to work outdoors in all weather conditions and across varied terrain
• Proven ability to follow defined processes, safety standards, and escalation protocols
• Strong communication skills with the ability to engage in daily customer-facing and cross‑functional interactions
• Comfort using Microsoft Office 365 and/or Google Suite applications

It’d be great if you also have:

• Previous experience in a lead, coordinator, or informal leadership role
• Exposure to safety programs, yard management systems (YMS), or WMS environments
• Experience supporting or enforcing safe work practices and stop‑work authority
• Mechanical aptitude or familiarity with basic hand tools and dock equipment

This job requires the ability to:

• Work extended time outdoors in varying weather conditions
• Stand, walk, and traverse uneven surfaces throughout the shift
• Maintain situational awareness in a high‑traffic dock and yard environment
• Support a flexible schedule as business needs require
• Carry objects 3-5 feet weighing up to 50lbs, routinely
• Stand for prolonged periods of time >4 hours
• Walk continuously more than 10,000 steps (4-5) miles per day
• Bend, stoop, squat, twist, push and pull objects of various shapes and sizes in the team lift.
• Tolerate hot and cold work environments
• Ability to use powered and/or manual lifting equipment to assist with the team safety moving inventory in accordance with established protocols and safety guidelines

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.