Dockmaster General - 1st Shift

GXO Logistics, Inc; Lancaster (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Job summary

GXO Logistics, Inc. is seeking a Dockmaster to oversee dock operations on 2nd shift (Mon-Fri, 4:00pm-12:30am). You will be the primary contact for dock activities, coordinating trailer movements and yard flow while modeling accountability and safety.

The role requires outdoor work, strong communication, and hands-on leadership. This position emphasizes safety, adherence to procedures, and collaboration with operations, transportation, safety, and customer teams to ensure timely deliveries and

Qualifications

• Experience in a warehouse/distribution environment.
• Ability to coordinate dock or yard activities in a fast-paced operation.
• Knowledge of trailer docking, release procedures, and trailer anatomy.
• Ability to work outdoors in varying weather conditions.
• Follow defined processes, safety standards, and escalation protocols.
• Strong communication with internal and external stakeholders.
• Comfort using Microsoft Office 365 and Google Suite applications.

Responsibilities

• Champion operation safety and support dock-related equipment.
• Coordinate trailer movements and loading/unloading dock activities.
• Manage docking, release, and yard flow per safety standards.
• Monitor dock conditions and escalate unsafe situations.
• Partner with site operations, transportation, and customer teams daily.
• Communicate professionally with stakeholders and maintain customer service.
• Ensure dock activities align with guidelines, standards, and SWIs.
• Support dock/yard organization following 7S standards.
• Conduct visual inspections and identify risks or delays.
• Use Office 365/Google Suite to track activity and document issues.
• Provide coverage and operational support to site leadership and peers.

Skills

Dock coordination

Safety procedures

Customer service

Office suites

Outdoor work

Job description

At GXO, we’re constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at workand the resources to build a career you can be proud of.

2nd Shift: Monday - Friday, 4:00pm - 12:30am

As a Dockmaster you will serve as the primary point of contact for all dock-related activities, ensuring the safe, efficient, and timely movement of trailers in and out of the facility. This is a hands-on leadership role that partners closely with operations, transportation, safety, and customer teams to execute daily dock activities while modeling accountability, operational discipline, and customer service excellence.

Pay, benefits, and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Champion operation safety as well as support of hand tools and dock-related equipment, as required
• Serve as the primary point of contact for all loading and unloading dock activities, coordinating trailer movements to support daily operational priorities
• Manage and sequence trailer docking, release, and yard flow, applying knowledge of trailer anatomy and fleet safety standards
• Monitor dock conditions and exercise stop-work authority when unsafe conditions are identified; follow proper escalation procedures
• Partner daily with site operations, transportation, yard services, and customer-facing teams to prioritize multiple tasks and competing demands
• Communicate professionally with internal and external stakeholders, maintaining a strong customer service mindset
• Ensure dock activities align with process guidelines, safety standards, and site SWIs, seeing tasks through to completion
• Support dock and yard organization in alignment with 7S workplace standards
• Conduct regular visual inspections and maintain high observational awareness to identify risks, inefficiencies, or potential delays
• Use Microsoft Office 365 and Google Suite tools to track activity, communicate updates, and document issues
• Provide coverage and operational support to site leadership and Lead peers as needed

What you need to succeed at GXO:

At a minimum, you’ll need:

• Experience working in a warehouse, distribution, dock, yard, or transportation-related environment
• Demonstrated ability to coordinate dock or yard activities in a fast-paced operation
• Working knowledge of trailer docking, release procedures, and trailer anatomy
• Ability to work outdoors in all weather conditions and across varied terrain
• Proven ability to follow defined processes, safety standards, and escalation protocols
• Strong communication skills with the ability to engage in daily customer-facing and cross-functional interactions
• Comfort using Microsoft Office 365 and/or Google Suite applications

It’d be great if you also have:

• Previous experience in a lead, coordinator, or informal leadership role
• Exposure to safety programs, yard management systems (YMS), or WMS environments
• Experience supporting or enforcing safe work practices and stop-work authority
• Mechanical aptitude or familiarity with basic hand tools and dock equipment

This job requires the ability to:

• Work extended time outdoors in varying weather conditions
• Stand, walk, and traverse uneven surfaces throughout the shift
• Maintain situational awareness in a high-traffic dock and yard environment
• Support a flexible schedule as business needs require
• Carry objects 3-5 feet weighing up to 50lbs, routinely
• Stand for prolonged periods of time >4 hours
• Walk continuously more than 10,000 steps (4-5) miles per day
• Bend, stoop, squat, twist, push and pull objects of various shapes and sizes in the team lift.
• Tolerate hot and cold work environments
• Ability to use powered and/or manual lifting equipment to assist with the team safety moving inventory in accordance with established protocols and safety guidelines

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.