Docketly-Court Coverage Specialist

ABC Legal Services; Arkansas; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Matching

Paid Time Off

7 Paid Company Holidays

4 Floating Holidays per Year

Life Insurance and AD&D Insurance

Long-Term Disability

Health Care Reimbursement FSA

Dependent Care FSA

Employee Assistance Program (EAP)

Pet Insurance

Job summary

Docketly, a sister company to ABC Legal Services, seeks an Operations Associate to manage a live book of court hearings and secure attorney coverage on tight deadlines. You will negotiate fees in real time, communicate with attorneys and law firms, and maintain a clean data pipeline.

Responsibilities include prioritizing hearings, onboarding attorneys, and keeping clients informed while protecting margins. This role is remote with Arkansas as the location, offering strong growth and a

Qualifications

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Comfortable and efficient on the phone, with strong verbal and written communication.
• Genuinely organized, you manage many open items at once without letting anything slip.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech-savvy and quick to learn new platforms.
• High school diploma or equivalent.

Responsibilities

• Secure coverage on a deadline by owning a portfolio of open hearings and contacting attorneys by phone, text, and email.
• Negotiate fees in real time, holding your position and extending offers to protect margins.
• Triage a fast-moving pipeline, prioritize hearings, and explain your reasoning to the team.
• Manage last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and support attorneys, answering questions and being their go-to contact.
• Keep clients updated on status to build trust and avoid surprises.
• Log activity, confirm assignments, and keep the pipeline accurate.

Skills

Scheduling

High-volume calling

Negotiation

Customer service

CRM software

Data entry

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Google Workspace

Job description

Docketly · Remote · Full-time · $20–$22/hour

Close the coverage gap. Every hearing, every day.

When a law firm needs an attorney in a courtroom on short notice,Docketlydelivers, andyou'rethe person who makes that happen.As an Operations Associate on our Coverage team, you own a live book of court hearings andworkthe phones, texts, and email to lock in attorney coverage before the clock runs out.The job is part dispatcher, part closer, part account manager:fast, measurable, and never boring.

Thisisn'ta role where you wait for work to come to you.You'llnegotiate fees in real time, make confident calls under pressure, and keephearings on track and clients inthe loop, all while protectingthe numbers that keep the business healthy.

About Docketly

Docketly, a sister companytoABC Legal Services, is a fast-growing legal-tech company based in Longmont, Colorado. For the creditors' rights industry, we make hiring a stand-in attorney easy, fast, and reliable. Bypairingour proprietary software with a nationwide network of attorneys,we'veredefinedwhat'spossible inlegal support services, andwe'regrowing fast.

What you'll do

• Secure coverage on a deadline. Own a portfolio of open court hearings andwork them daily by phone, text, and email to get the right attorney committedbefore the hearing date.
• Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offerswhen a market is tight, always protecting margin while getting to yes.
• Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team.
• Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and support attorneys. Walk new attorneys through howDocketlyworks, answer their questions, and be their go-tocontactso they keep saying yes.
• Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises.
• Keep your data clean. Logactivity, confirm assignments, andkeep your pipelineaccurate. Your numbers tell your story.
• Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.

What success looks like

You'llbe measured on clear,daily metrics: how fast hearings get covered, how few get dropped, how efficiently youworkyour book, and how well we hold to cost targets. If you like a scoreboard and a number to beat,you'llfeel at home. Ifyou'drather not be measured, thisisn'tthe role.

A day in this role

No two days are identical, but the rhythm is steady. You start the morning on your highest-priority open hearings, calling, texting, and emailing attorneys to lock in coverage before court. Midday, you triage new and at-risk hearings, negotiate fees when a market is tight, and keep law-firm clients updated on status. Throughout the day you onboard new attorneys, resolve scheduling and conflict issues as they surface, and keep your records clean. You close out by setting up tomorrow's coverage and handing off anything still in motion.

What we're looking for

• 1+yearin a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
• Comfortable and efficient on the phone, with strong verbal and written communication.
• Genuinely organized. You manage many open itemsat once without letting anything slip.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Preferred (nice to have, notrequired)

• Experience in staffing,dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
• A track recordof hitting or exceeding KPIs in ametrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, orcollectionsoperations.
• Comfortable on Mac OS and Google Workspace.

Core skills

• Scheduling and calendar coordination
• High-volume phone, text, and email communication
• Negotiation and objection handling
• Customer service and relationship management
• Pipeline / case management and prioritization
• Data entry and CRM / ticketing systems
• Attention to detail and multitasking under deadlines
• Problem-solving and conflict resolution

You'll thrive here if

Inside sales, SDR/BDR, account management, collections, high-volume call centers or outbound sales, staffing, dispatch, orgig-platform operations. Anywhere speed, persistence, and relationship-building were the job, and you picked up the phone, hit a quota, and solved problems under pressure.

Compensation & benefits

Pay: $20–$22 per hour (this is the full hourly range; there is no sales commission).Your starting rate depends on experience.

Growth, not commission: We promote from within. Strong Operations Associates move up a defined ladder toward senior specialist and supervisor roles as they build theirtrack record.

Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Schedule & location

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Location: Remote (Arkansas)
• Job type: Full-time

Why Docketly

You'lljoin a collaborative, supportive team that runs on input and ideas. Daily huddles and team meetings are where we share challenges, brainstorm solutions, and improve how we work. The pace isfastand thestandards are high. So is the opportunity to growwith a companythat'sscaling.

Docketly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need a reasonable accommodation to participate in the application or interview process, let us know.