Dock Supervisor

Lanter Delivery Systems, LLC; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Lanter Delivery Systems, LLC in Portland, Oregon is seeking a Dock Supervisor to lead a team of Dock Associates during a 12:00 p.m. to 9:30 p.m. shift, ensuring safe and efficient loading and unloading to support on-time deliveries.

You will coach and develop staff, enforce safety standards, coordinate with customers and internal teams, and monitor operations reporting. Some weekend hours and up to 15% travel may be required.

Qualifications

• Strong leadership, customer service, communication, and interpersonal skills.
• Strong organizational, time management, and attention to detail.
• Ability to coach employees, resolve conflict, and make sound decisions in a fast-paced environment.
• Safety-focused with a cost- and quality-driven mindset.
• Ability to follow operational, safety, security, and customer-specific procedures.
• Ability to complete required reports and documentation accurately and timely.

Responsibilities

• Lead and oversee Dock Associates, ensuring compliance with company policies, safety standards, and customer requirements.
• Coach, train, and develop team members, addressing performance concerns and documenting interactions as needed.
• Support hiring and onboarding efforts to maintain a productive and engaged team.
• Manage daily dock operations to ensure freight is loaded, unloaded, staged, and handled safely and efficiently.
• Partner with customers and internal teams to resolve issues and support on-time, error-free service.
• Monitor safety, security, and compliance, addressing unsafe practices and conducting routine inspections.
• Assist with loading and unloading freight as operational needs require.
• Resolve team member and customer concerns, escalating significant issues to the Operations Manager as appropriate.
• Complete required operational reporting and support continuous improvement efforts.
• Protect company assets and confidential information in accordance with company policies and procedures.

Skills

Leadership

Customer service

Communication

Time management

Attention to detail

Decision making

Safety-focused

Job description

Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.

The ideal candidate will embody our company's Non-Negotiables:

• Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything
• Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way
• Be Fearless - We never fail, we only learn
• We are One Team - We achieve more together by collaboration and consensus
• Delivery on Commitments - We do what we say we will do
• We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other
• We put Safety First - We prioritize the safety of our team members and customers above all else in our business
• We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity

Position Summary:

The Dock Supervisor will lead and oversee a team of Dock Associates (Freight Handlers) during an assigned shift to ensure freight is safely and efficiently loaded and unloaded to support on-time, error-free deliveries.

Essential Duties and Key Deliverables:

• Lead and oversee Dock Associates, ensuring compliance with company policies, safety standards, and customer requirements.
• Coach, train, and develop team members, addressing performance concerns and documenting interactions as needed.
• Support hiring and onboarding efforts to maintain a productive and engaged team.
• Manage daily dock operations to ensure freight is loaded, unloaded, staged, and handled safely and efficiently.
• Partner with customers and internal teams to resolve issues and support on-time, error-free service.
• Monitor safety, security, and compliance, addressing unsafe practices and conducting routine inspections.
• Assist with loading and unloading freight as operational needs require.
• Resolve team member and customer concerns, escalating significant issues to the Operations Manager as appropriate.
• Complete required operational reporting and support continuous improvement efforts.
• Protect company assets and confidential information in accordance with company policies and procedures.

Required Experience and Skills:

• Strong leadership, customer service, communication, and interpersonal skills.
• Strong organizational, time management, and attention to detail.
• Ability to coach employees, resolve conflict, and make sound decisions in a fast-paced environment.
• Safety-focused with a cost- and quality-driven mindset.
• Ability to follow operational, safety, security, and customer-specific procedures.
• Ability to complete required reports and documentation accurately and timely.

Preferred Experience:

• Experience in transportation, logistics, freight handling, warehouse, distribution, or cross-dock operations.
• Previous leadership, supervisory, training, or coaching experience.
• Experience working with customers and resolving operational or service issues.
• Experience supporting safety, compliance, continuous improvement, or process improvement initiatives.
• Knowledge of Lean principles and 5S practices is a plus.

Supervisory Responsibilities:

This position has supervisory responsibilities, which may include providing guidance, support, and oversight to assigned team members.

Position Type:

This is a full-time position, Monday through Friday, from 12:00 p.m. to 9:30 p.m. The schedule requires flexibility based on business needs, and some weekend work may be required.

Travel:

This position may require up to 15% travel.

Work Environment:

This job operates in a warehouse or operations environment. The role may routinely involve working near moving equipment, warehouse traffic, varying temperatures, noise, and other conditions commonly found in a logistics or distribution setting. The team member may be required to use job-related tools, equipment, technology, or systems necessary to perform the essential functions of the role.

Physical Demands:

The team member may be required to stand, walk, bend, reach, climb, push, pull, lift, carry, communicate verbally and in writing, use job-related tools or equipment, and lift at least 15 pounds at a time.

Other Duties:

This job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities required of the team member for this job. Duties, responsibilities, and activities may vary by location based on business needs and may change at any time with or without notice.

EEO Statement:

Lanter Delivery Systems provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Lanter Delivery Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lanter Delivery Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Lanter Delivery Systems team members to perform their job duties may result in discipline up to and including discharge.