Dock Sortation Lead

Saltbox; Chamblee (GA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision coverage

401K plan options

Disability and life insurance

Paid holidays and vacation

Job summary

Saltbox in Chamblee, Georgia is seeking an Operations Lead to own the dock sortation, coaching a small team and ensuring on-time delivery goals are met. The role runs overnight, with shifts starting around 1:00am, and requires hands-on floor leadership and daily reporting.

You will manage 2–7 dock sortation specialists, drive throughput, and ensure all handoffs to drivers are clean. This is a full-time, hourly position offering growth in a fast-paced startup environment.

Qualifications

• 1–3+ years leading a team in warehouse, logistics, or fulfillment.
• Experience with scanning, sortation, or distribution workflows.
• Familiar with SLA-driven operations where accuracy and speed both matter.
• Available for early-morning shifts, 7-day rotation.

Responsibilities

• Own shift and end-to-end sortation operations: pallets in, packages scanned and sorted, batches staged, drivers dispatched.
• Coach throughput and ensure Sort App usage in real time; train and certify team members before handling packages.
• Own site performance against SLAs: delivery, loss rate, sort completion, and dispatch targets; flag risks early.

Skills

Team leadership

Warehouse/fulfillment experience

AI tools familiarity

Early-morning availability

Job description

Full-Time Hourly · Operations · Chamblee, Georgia

Reports to: Location Manager

ABOUT SALTBOX

Saltbox makes the hardest parts of running a small online business simple. We bring together flexible warehouse suites, offices, and hands-on logistics support so eCommerce entrepreneurs can scale with confidence. When you join Saltbox, you're helping real small business owners in your own backyard succeed.

We're launching something new. And we need the right people to run it.

The Dock Sortation Lead owns the daily sortation operation at our Chamblee location: packages in, team managed, every SLA hit, every driver handed off clean. Your job is to run the dock: every package sorted, every SLA hit, and your team executing at standard from the moment the first pallet arrives.

This role has a clear scorecard, real autonomy, and direct impact you can measure every morning. If you thrive in fast, high-accountability environments, this is your seat.

WHAT THE JOB LOOKS LIKE

Your shift starts around 1:00am. Pallets arrive, packages get scanned and sorted into batches, and your team needs to be ready before the first driver shows up. You're on the floor the whole time: coaching throughput, catching errors before they become SLA misses, and making sure every handoff is clean. After dispatch, you submit your daily ops report and handle any exceptions or escalations.

WHAT YOU WILL OWN

Shift and sortation operations

• Run the end-to-end sortation process: pallets in, packages scanned and sorted, batches staged, drivers dispatched
• Stay on the floor and hands-on when volume or staffing needs it

Team leadership

• Manage 2 to 7 Dock Sortation Specialists depending on volume
• Coach throughput (225 scans/person/hour) and Sort App usage in real time
• Get every team member trained and Sort App certified before they touch a package
• Hold standards on the floor, not after the shift ends

SLA and quality compliance

• Own site performance against all SLAs: delivery, loss rate, sort completion, and dispatch targets
• Flag risks early enough to fix them, not after they become misses

Driver coordination and exception handling

• Verify Runner identity, match to batches, confirm in Sort App — you're the last check before packages leave
• Handle damaged packages and elevate missing ones immediately
• Respond to partner communications within 30 minutes during operational hours

Reporting and compliance

• Submit a complete daily ops report every shift: volume, device count, truck times, inventory, escalations

HOW WE MEASURE SUCCESS

• 100% of packages sorted by 5:00am local time
• 99.5% of packages dispatched by 08:00am
• Warehouse On-Time Delivery at 99.9%
• Loss rate below 0.02% of scanned packages
• Daily ops report submitted completely and on time, every shift
• Team fully trained and Sort App certified before handling packages

WHO THRIVES HERE

• You're energized by early mornings and a fast floor, not worn down by them
• You hold yourself and your team to high standards and earn trust doing it
• You stay calm and decisive at 4:00am when things get hectic
• You track details and follow up without being reminded
• You take ownership of outcomes, not just tasks
• You communicate clearly under time pressure, in writing and on the floor

WHAT YOU BRING

• Comfortable using AI tools
• 1 to 3+ years leading a team in warehouse, logistics, or fulfillment
• Experience with scanning, sortation, or distribution workflows
• Familiar with SLA-driven operations where accuracy and speed both matter
• Available for early-morning shifts, 7-day rotation

WHAT WE OFFER

• Medical coverage, 100% covered for two Aetna plans, or a low premium for PPO
• Dental and vision covered at 100%
• 401K plan options
• Company-paid long-term and short-term disability and life insurance
• Paid holidays, vacation time, sick time, and paid parental leave
• Learning and professional development budget

HOW WE WORK WITH AI

AI is part of how we work at Saltbox. Every role here is expected to use AI tools as part of daily work, not as a novelty, but as a real lever for doing the job better. We invest in protected time, training budget, and a peer community to support that growth, and we expect every team member to lean in.

This is a full-time hourly position at $19 to $22 per hour. Shifts are early morning, typically 1:00am to 09:00 am, seven days per week on a rotation at our Chamblee, Georgia location. Only New Year's Day and Christmas Day are closed.

Learn more at www.saltbox.com

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