Dock Operations Manager

Carter Logistics LLC; Anderson (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Carter Logistics LLC is seeking a senior operations manager to oversee cross-dock and warehousing activities, drive safety performance, and improve productivity using KPIs. You will lead day-to-day operations, coach team leaders, and partner with customers to ensure service excellence.

The ideal candidate has 5+ years of management in high-volume material handling, preferably automotive, with strong problem-solving skills and a solid background in shipping/receiving processes.

Qualifications

• Relevant degree or 3–5 years industry experience.
• College degree in business administration, commerce, management, industrial technology, or industrial engineering are strongly preferred.
• Must have 5+ years of management in high-volume material handling, preferably automotive.
• Strong problem-solving aptitude and ability to improve processes.
• Knowledge of shipping and receiving operations.

Responsibilities

• Lead the day-to-day cross-dock operation.
• Analyze and present operational data to support performance tracking.
• Train on safety procedures, processes, and customer requirements.
• Act as liaison between cross-dock and customers.
• Foster development of Team Leaders and staff.
• Lead and implement Kaizen activities.
• Ensure adherence to company standards and processes.
• Maintain a safe, productive work environment.
• Maintain accurate performance metrics.
• Work Monday–Friday; weekend requirements may apply with advance notice.

Skills

Team leadership

Data analysis

Kaizen

Material handling knowledge

Education

Bachelor's degree (preferred)

Tools

Microsoft Word

Excel

Outlook

Job description

IDEAL CANDIDATE WILL RESIDE WITHIN 25 MILES OF ANDERSON, IN

POSITION SUMMARY

Responsible for planning, directing, and coordinating internal cross-dock and warehousing operations. Responsible for ensuring and improving the safety performance, productivity, and efficiency of departments and organizational operations through utilizing KPIs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Responsible for leading the day-to-day cross-dock operation
• Analyze and present operational data to support performance tracking and process improvement
• Train on all safety procedures, operational processes, and customer requirements
• Primary liaison between the cross-dock and its' customers
• Facilitate professional development of Team Leaders and staff
• Lead and implement Kaizen activities
• Ensure adherence to all company standards and processes
• Maintain a safe, secure, and productive work environment
• Fosters operational improvements
• Maintain accurate performance metrics
• Work Monday - Friday
• weekend requirements may apply with advanced notice

EDUCATION:

Relevant degree or 3-5 years industry experience. College degree in business administration, commerce, management, industrial technology, or industrial engineering are strongly preferred.

EXPERIENCE:

Must have prior management experience in high volume material handling, preferably in the automotive industry. Five (5) plus years in management strongly preferred. Must demonstrate the ability to understand material handling equipment safely. Must possess a strong problem-solving aptitude and ability to apply problem solving strategies to improve processes. Knowledge of shipping and receiving operations required. Proven leadership capabilities required.

SUPERVISORY RESPONSIBILITIES:

This job will focus upon the direction of work activities and will be responsible for direct management / supervisory duties affecting our team. Must be able to effectively train team members on all safety procedures, operational processes, and customer requirements. Responsible for ensuring ongoing compliance by verifying that all team members are properly trained, competent, and consistently following established standards.

COMPUTER SKILLS:

Must have working knowledge of PC applications and cognitive ability to learn customer software application(s). Proficiency in Microsoft programs such as Word, Excel, and Outlook email required. Must have the ability to learn new programs as necessary. Must be analytical, capable of extracting, importing, exporting, and analyzing operational data to support performance tracking and process improvement. Must also be able to present data to senior leadership.

OTHER REQUIREMENTS:

Solid work history and willingness to successfully function in a team environment. Must have the ability to work in a fast-paced environment with multiple ever-changing priorities at one time. Ability to accurately understand written and verbal instructions and effectively relay that information to team members. The ability to lift up to 75lbs required.

WORK ENVIRONMENT:

This position is within our cross-dock facility; thus you will need to follow all correct and proper PPE requirements set for entering the dock and yard areas. Such as but not limited to, wearing a reflective vest, shirt, or jacket, and steel toe shoes or shoe coverings. Dress appropriately for weather as the indoor facility is not climate controlled.

At Carter Express, INC/Carter Logistics LLC, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter Express, INC/Carter Logistics LLC hires and promotes individuals solely based on qualifications for the position to be filled and business needs.