Dock Operations Coordinator

Cushman & Wakefield; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Cushman & Wakefield is seeking a Dock Operations Coordinator in Richmond, VA to manage daily dock activities, carrier communications, and documentation. The role ensures efficient freight flow across loading areas while prioritizing safety and compliance with procedures.

The position supports tenants and internal teams, tracks performance data, and assists with workflow execution in a high-volume logistics environment.

Qualifications

• Minimum 2+ years in transportation, logistics, shipping/receiving, or related environments.
• Preferred Associate degree in Logistics, Supply Chain, Business Administration, Operations, or related field.

Responsibilities

• Coordinate daily shipping, receiving, and freight movement to support dock operations.
• Schedule dock appointments and maintain carrier arrival/departure schedules.
• Communicate scheduling changes to carriers, vendors, tenants, and internal stakeholders.

Skills

Customer service

Communication

Excel

Documentation

Organizational skills

Education

Associate degree in Logistics

Tools

WMS

TMS

ERP

CMMS

Job description

Job Title Dock Operations Coordinator Job Description Summary The Dock Operations Coordinator supports the daily execution of dock, shipping, receiving, and transportation activities within a high-volume logistics environment. This role serves as a key coordination point between carriers, tenants, vendors, and facility operations teams to ensure the efficient movement of freight and materials throughout the property. The Dock Operations Coordinator is responsible for scheduling dock activity, maintaining operational documentation, supporting carrier communications, tracking performance data, and assisting with workflow execution. This position plays a critical role in ensuring operational continuity, customer service excellence, and compliance with established safety and transportation procedures.

Dock Operations Coordination

Coordinate daily shipping, receiving, and freight movement activities to support efficient dock operations. Schedule dock appointments and maintain carrier arrival and departure schedules. Communicate operational priorities and scheduling changes to carriers, vendors, tenants, and internal stakeholders. Monitor dock activity and assist in resolving routine operational issues. Support efficient dock utilization and freight flow across multiple loading areas.

Carrier & Logistics Coordination

Serve as a primary contact for carriers, drivers, and transportation providers regarding scheduling and operational requirements. Verify carrier documentation and arrival information. Coordinate shipment status updates and communicate delays or service disruptions. Escalate transportation issues, shipment discrepancies, and service concerns to Dock Management. Assist in maintaining positive working relationships with transportation partners.

Documentation & Records Management

Prepare, review, and maintain shipping and receiving documentation, including Bills of Lading (BOLs), delivery receipts, manifests, packing lists, and freight records. Ensure accurate data entry within locally developed systems/tools. Maintain organized operational records and documentation. Support freight claims, discrepancy investigations, and documentation requests. Assist with audit preparation and records retention requirements.

Customer, Tenant & Stakeholder Support

Serve as a point of contact for routine dock-related inquiries from tenants, customers, vendors, and internal departments. Coordinate dock access requirements, delivery schedules, and service requests. Provide professional communication regarding shipment status, operational constraints, and scheduling updates. Support customer service initiatives that promote operational excellence and tenant satisfaction. Escalate complex issues requiring management intervention.

Inventory & Freight Tracking

Assist with verification of inbound and outbound shipment accuracy. Support inventory movement tracking and documentation. Monitor shipment discrepancies, shortages, and damaged freight. Coordinate follow-up activities with warehouse and operations teams. Assist with inventory audits, cycle counts, and reconciliation efforts as needed.

Operational Reporting & Administrative Support

Prepare routine operational reports and performance summaries. Track metrics including dock utilization, appointment schedules, shipment volume, and service performance. Maintain departmental logs and performance records. Assist with data collection and dashboard reporting activities. Support process improvement efforts through accurate reporting and documentation.

Safety & Compliance Support

Promote compliance with OSHA regulations, company safety policies, and established dock procedures. Report safety concerns, equipment issues, or operational risks. Assist with safety inspections, documentation reviews, and compliance initiatives. Support adherence to cargo security and shipment control procedures. Participate in safety meetings and operational training programs.

Facility & Equipment Coordination

Monitor dock equipment and operational infrastructure for functionality and serviceability. Report maintenance issues involving dock doors, levelers, and related equipment. Coordinate service requests through CMMS system. Assist facilities and maintenance teams with work order follow-up and operational scheduling. Support preventative maintenance coordination activities.

Qualifications

Required 2+ years of experience in transportation, logistics, shipping and receiving, warehouse operations, facilities operations, or related environments. Experience coordinating multiple priorities in a fast-paced operational setting. Strong customer service and communication skills. Proficiency with Microsoft Office applications, including Excel and Outlook. Ability to maintain accurate documentation and operational records. Strong organizational skills and attention to detail.

Preferred Associate degree in Logistics, Supply Chain, Business Administration, Operations, or a related field. Experience using Warehouse Management Systems (WMS), Transportation Management Systems (TMS), ERP platforms, or CMMS software. Experience supporting operations within commercial real estate, distribution, industrial, manufacturing, or logistics environments. Knowledge of freight documentation and transportation processes.

Core Competencies

• Operational Coordination
• Customer & Tenant Service
• Logistics Administration
• Transportation Coordination
• Documentation Management
• Organizational Effectiveness
• Communication & Relationship Management
• Problem Solving
• Data Accuracy & Reporting
• Safety Awareness
• Time Management
• Attention to Detail

Physical Work Requirements

Conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Must be able to sit, stand, or walk for extended periods. Frequent movement throughout dock, warehouse, and facility areas. Regular use of computers, telephones, scanners, and office equipment. Ability to occasionally lift up to 25 pounds. Visual and auditory acuity sufficient to review records, monitor operations, and communicate effectively. Scheduling Standard business hours coverage required. May be required to support early morning, evening, weekend, or peak operational periods. Flexibility to support operational demands and service requirements.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Conditions of Employment

All offers of employment are contingent upon: Legal Documentation establishing identity and eligibility to be legally employed in the US/United States Citizenship, Drug Testing, Criminal background check, Clean DMV record (for related driving roles), Education verification, and Reference checks.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

Notice to Recruiting Agencies

Only candidates for agencies assigned to work on this requisition will be considered.

Company Overview

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 43,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facility services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), project & development services, tenant representation and valuation & advisory. To learn more, visit www.cushmanwakefield.com or follow @CushWake on Twitter. . Cushman & Wakefield is an equal opportunity / affirmative action employer, and as such, we hire the most talented professionals and invest in superior resources and technologies. The talent of our extraordinary people and the culture and business approach we foster, coupled with the exceptional, creative services we provide and the results we deliver worldwide for owners, occupiers, and investors are what distinguishes Cushman & Wakefield.