Dock Manager AM

Newrest; Salt Lake City (UT); On-site; USD 70,000 - 100,000; Full time

Job summary

Newrest in Salt Lake City seeks an experienced Dock Team Manager to lead daily operations, schedule coverage, and ensure safety and efficiency across the dock. You will coach supervisors, monitor KDT times, and drive continuous improvement while upholding company values.

The role requires strong leadership, communication, and scheduling skills, with a focus on safety and regulatory compliance in a fast-paced environment.

Qualifications

• Bachelor's degree in operations, logistics, business management, or related field preferred.
• 5–7 years’ experience in flight catering or airport hub environment, managing employees.

Responsibilities

• Maintain weekly schedule, manage coverage needs, and request additional team members as needed.
• Delegate duties to Supervisors and Leads for coverage needs.
• Set team goals and action plans based on business needs, emergent issues, and strategic objectives.
• Act proactively to ensure dock performance standards on staging, security, loading, and KDT times.
• Track daily team performance; provide daily/weekly reporting on KDT performance and metrics.
• Coach team members on performance; conduct corrective actions as required.
• Ensure training, safety initiatives, and safety culture are up to date.
• Promote Newrest values: Simplicity, Humility, Efficiency, and Responsibility.

Skills

Leadership

Communication

Conflict resolution

OSHA knowledge

Root cause analysis

Lean manufacturing

Strategic thinking

Self-starter

Initiative

Detail oriented

Education

Bachelor's degree in Operations, Logistics, Business Management, or related field

Tools

Excel

PowerPoint

Word

Job description

SUMMARY:

This individualis responsible forthe performance of the Dock Team.This individual ensures thatthe team members are trained and complianttoSOPs, meeting performance requirements, and executing duties in a safe and efficient manner according to expectations.This individual is alsoresponsible for maintenance of the weekly schedule, reporting, ongoing coaching, and corrective actions.

ESSENTIAL FUNCTIONS:

• Maintain weekly schedule, manage coverage needs, and requestadditionalteam members asneeddemands.

• Effectively delegate duties to Supervisors and Leads for coverage needs.

• Set team goals and action plans based on business needs, emergent issues, and strategicobjectives.

• Act proactively throughout the shift to ensure that Dock performance standards are metregardingstaging, security checks, loading, and KDT times.

• Track daily team performance; provide daily and weekly reporting on KDT performance, security updates, and team performance metrics.

• Coach team members on performance so that individual, team, and departmental goals are met.

• Conduct corrective action meetings based on team member performance.

• Ensure that team members are up to date and compliant with training, safety initiatives, and safety culture.

• Practice and promote the 4 Core Newrest Values: Simplicity, Humility, Efficiency, and Responsibility.

• Maintain a sense of positivity and professionalism in their communications and execution of duties.

Operational

• Ensure that any flights with compressed or at-risk timelines are managed according toAt-Risk Flight SOP.

• Build and leada strong teamthat proactively manages the dock space while ensuring cleanliness, hygiene, and safety standards are met.

• Conduct or ensure daily communication meetings withteam.

• Identifyareas for improvement anddevelopsaction plans to increase performance.

• Coordinate with all related departments to ensure that all operational goals are met.

• Effectively complete all other duties as directed by management.

QHSE

• Ensure compliance with all applicable requirements related to product and service quality, environmental standards, food safety, and health and safety regulations.

• Support the availability of resources and necessary competencies tomaintainand enhance integrated management systems (IMS).

• Uphold commitments to environmental and social responsibility in alignment with the Be the Change CSR charter.

• Promote a safe and healthy work environment by preventing work-related injuries and illnesses,eliminatinghazards, and reducing health and safety risks.

• Facilitate systems for joint consultation and participation with employees and their representatives as needed.

• Drive continuous improvement and consistentlyseekto enhance IMS performance.

• Effectively communicate the organization's vision, goals, and performance both internally and to relevant external stakeholders.

Human Resources

• Interview anddeterminethe individuals to join your department

• Approve time off requests and other leaves of absences

• Perform performance reviews for all department team members

• Approve all timecards and resolve timecard discrepancies

• Mentor and coach team members and provide corrective actions asrequired

• Regular andtimelyattendance is expected for the position.

• Perform other duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelorsin Operations,Logistics,BusinessManagement,orrelatedfieldpreferred

• 5-7years’experienceininflight cateringor airport hub environment,manufacturing,logistics,orfoodindustrymanagingemployees

QUALIFICATIONS:

• Strong leadership experience with experience in turnaround environments

• Strong communicationskills with ability to communicate with non-exempt to upper management levels

• Ability to effectively handle conflict and de-escalate emotionallycharged situations

• Good understanding of OSHA, HR, and other employment laws

• Good knowledge of investigation procedures and root cause analysis

• Understanding of lean manufacturing principles and operational processes

• Strategic thinker with creative and excellent problem solving and decision-making skills

• Resilient self-starter, who can act independently and learn quickly within a rapidly evolving environment

• Aptitude in showing self-initiative and follow-through

• Detail-oriented and ability to see big picture

• Strong ability with Excel, Word, and PowerPoint

• Excellent organizational and motivational skills

• Outstanding attention to detail and observation ability

• Strong analytical skills for interpretation of data to effectively manage risk

• Ability to effectively collaborate with site operations, functional leaders and external clients and vendors

PHYSICAL ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Thispositionrequiresconstantphysicalactivity,includingstanding,walking,bending,kneelingorsquatting,climbingladdersorstairs,grippingobjects, andpushing,pulling, andlifting/carryingitemsweighing25–50lbs.Sittingandreachingaboveshoulderleveloccuroccasionally,asdoesdrivingacompanyvehicle. Theroleisperformedinbothindoorandoutdoorenvironments,withconstantexposuretohighandlowtemperatures,loudnoise,fumes, anddust.Thereisoccasionalexposuretochemicals, and thepositionfrequentlyinvolvesworkingatheightsof 16to20feet.