Dock Lead: Drive Safe, Efficient Loading & Team Growth

Automatic Data Processing, Inc.; McDonough (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Lanter Delivery Systems is seeking a Dock Lead to guide dock teams in loading and unloading freight, ensuring on-time, error-free deliveries while upholding safety and company standards. You will coach staff, manage daily operations, and coordinate with warehouse teams across shifts.

The role requires supervisory experience in warehousing, strong communication, and proficiency with Microsoft Office. Expect a full-time, on-site position with potential travel up to 5% and varying hours by location.

Qualifications

• Proven supervisory experience in warehouse/cross-dock settings.
• Proven experience in warehousing, shipping/receiving, or related field.
• Strong knowledge of Microsoft Office programs.

Responsibilities

• Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
• Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
• Support a team of dock team members, ensuring procedures and policies are being followed. Coach team members as needed, praising, and reinforcing positive behaviors to encourage repeat performance as well as redirecting behaviors to stop negative performance. Document interactions in a timely manner.
• Train and develop freight handlers. Provide all team members with the tools and resources needed to be successful.
• Ensure safe and efficient loading and unloading of all freight. Work with team member(s) to identify and rectify unsafe practices, document the interaction(s), and follow up as needed to ensure unsafe/unwanted performance does not repeat.
• Print and label specific freight, input freight data and information into computer systems accurately.
• Match manifest numbers to parcel numbers.
• Assist in unloading and loading of freight as needed to support team.
• Operate forklift to help sort and match freight to designated areas.
• Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.
• Manage conflict and issue resolution between team members and/or customers as needed. Document in a timely manner and notify supervisor of situation.

Skills

Leadership

Communication

Customer service

Interpersonal skills

Time management

Problem solving

Analytical thinking

Education

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Lanter Delivery Systems is seeking a Dock Lead to guide dock teams in loading and unloading freight, ensuring on-time, error-free deliveries while upholding safety and company standards. You will coach staff, manage daily operations, and coordinate with warehouse teams across shifts.

The role requires supervisory experience in warehousing, strong communication, and proficiency with Microsoft Office. Expect a full-time, on-site position with potential travel up to 5% and varying hours by location.