Dock Agent - Richmond International Airport (RICCG1)

PrimeFlight Aviation Services; Richmond (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services is seeking a Dock Agent in Richmond, VA to act as the information hub, coordinating between drivers, warehouse, ramp, and dock staff to ensure on-time operations. You will track inbound/outbound trucks and provide timely updates, while maintaining accurate records and high levels of service.

Responsibilities include adhering to safety protocols, customer service, and collaboration with team members to keep dock operations smooth.

Qualifications

• Must be 18+ and eligible to work in the United States.
• Strong English reading/writing and verbal communication.
• Familiar with aviation industry and safety protocols.

Responsibilities

• Coordinate with drivers, warehouse, ramp and dock teams to move cargo efficiently.
• Maintain accurate records of cargo movements and inbound/outbound trucks.
• Adhere to safety, security and reporting procedures.

Skills

English communication

Attention to detail

Customer service

Team coordination

Prolonged standing

Tools

Microsoft Office

Operations software

Job description

Rate: $17.75 USD per hour

Description

KEEP THE CLOCK TICKING AND THE CARGO MOVING - BECOME A DOCK AGENT WITH US!

The Dock Agent serves as the central hub for communication and coordination between drivers, warehouse, ramp, and dock personnel, ensuring timely operations, accurate record-keeping, and the smooth flow of inbound and outbound logistics.

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*part-time benefits may vary)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression
• Enjoy a competitive pay scale

SUMMARY OVERVIEW

The Dock Agent is the information epicenter of the organization. This position involves coordinating with drivers, warehouse, ramp and dock personnel to disseminate information that sometimes requires a heightened sense of urgency. You will be responsible for adhering to strict and critical timelines and ensuring that all operations at the dock run smoothly and on schedule. Additionally, you are required to maintain accurate records of all dock activities, tracking inbound and outbound trucks and providing necessary updates when mandated.

RESPONSIBILITIES

• Adhere to strict safety and security protocols during all operations
• Maintain accurate records of all cargo and baggage movements
• Handle special cargo with care, following specific handling procedures
• Participate in emergency response and contingency planning at the dock
• Provide excellent customer service, addressing inquiries and concerns promptly
• Collaborate with other team members to ensure smooth dock operations
• Keep the dock area clean, organized, and free of hazards
• Attend training sessions and meetings to stay updated on operational procedures and safety guidelines
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Communicate effectively in English (reading, writing, speaking)
• Knowledge of the Aviation Industry
• Intermediate Microsoft Office Suite required, in addition to successful proficiency in required daily operational computer programs
• Communicate with internal and external customers
• Prolonged standing/walking in a warehouse setting
• Basic math skills
• Advanced recall ability
• Professional interactions in communication chats, i.e. Teams, Chime, Slack programs
• Ability to simultaneously coordinate with drivers, warehouse staff, ramp and logistics partners via 2-way radio/phones/chats
• Ability to perform in a multi-functional office setting
• Communicate clear and concise information
• Able to write and send daily reports
• Able to work in heat and cold conditions as it pertains to the warehouse
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Exposure to outdoor elements
• Be able to hear and respond to the spoken voice
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.