DM Coaching Lead

Learning Care Group; Novi (MI); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Childcare discount

Tuition reimbursement

401(k) company match

Health and Wellness benefits

Paid time off

Job summary

Learning Care Group in Novi, MI seeks a Coaching Lead to elevate enrollment and retention across districts. You will leverage data, dashboards, and reporting to coach District Managers on strategy, routines, and accountability.

The role requires 5+ years of performance experience across multiple locations, strong communication, and the ability to drive operational excellence with field leadership support. Travel ~25% and competitive compensation apply.

Qualifications

• Bachelor’s degree in business, operations management, or related field.
• 5+ years’ experience driving performance across multiple locations.
• Excellent customer service and communication skills.

Responsibilities

• Coach District Managers on prioritization, execution, and problem-solving in fast-paced environments.
• Analyze operational metrics and translate data into clear, actionable insights.
• Partner with District Managers to drive retention, enrollment, and operational excellence.
• Conduct field visits and influence leaders through credibility and trust.
• Provide feedback to stakeholders and track progress of coaching initiatives.

Skills

Leadership coaching

Data analysis

Performance optimization

Stakeholder management

Change management

Communication

Time management

Mentoring

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:

• You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.
• You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.
• You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
• You want recognition. We provide a positive, fun workplace where employees are appreciated.

The DM Coaching Lead is responsible for partnering with District Managers to improve business performance across their districts and regions with specific focus on enrollment and retention metrics. This role leverages data, operational reporting, and business (sales/operations) experience to coach District Managers on strategy, routines, execution, and problem-solving. The Coach does not directly manage districts, but rather influences results through insight, guidance, and accountability.

Essential Functions

Coaching & Development

• Serve as a trusted coach and thought partner to District Managers
• Provide objective feedback and guidance to improve leadership effectiveness and decision-making
• Coach District Managers on prioritization, execution, and problem-solving in fast-paced environments

Data & Performance Analysis

• Analyze operational metrics to identify trends, risks, and opportunities
• Use dashboards and reports to diagnose gaps and root causes
• Translate complex data into clear, actionable insights for District Managers
• Help leaders focus on the highest-impact activities to improve results

Business Optimization

• Partner with District Managers to help them create routines (and action plans) for their District that drive retention, enrollment, and operational excellence
• Share best practices and proven strategies for sales engagement and customer retention
• Identify opportunities to improve consistency and execution across districts
• Support turnaround, stabilization, or growth initiatives as needed

Field Engagement & Influence

• Conduct field visits to observe school operations, best practices, and routines
• Influence by building credibility and trust with District Managers
• Act as a liaison between field leadership (DMs) and Support Central partners

Reporting & Stakeholder Communication

• Provide feedback to the LCG Customer team on District performance trends and gaps
• Track progress of coaching initiatives and outcomes
• Contribute insights to improve tools, reporting, and operational programs

Minimum Job Qualifications

• Bachelor’s degree in business, operations management, or related field required.
• 5+ years’ experience and proven success driving performance across multiple locations.

Other Skills and Abilities Qualifications

• Excellent customer service skills with both internal and external customers
• Capable of working with frequent interruptions and changing priorities
• Effective communication skills, written, verbal and interpersonal
• Proficient time management, organizational skills and ability to meet established deadlines
• Strong analytical and problem-solving skills with an ability to synthesize and act on data-driven insights
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
• Ability to work independently in an action-oriented manner
• Strong attention to detail
• Effective leadership skills and ability to demonstrate field-level coaching
• Skilled in leveraging business analytics and performance reporting
• Knowledgeable on change management principles and capable of leading others through change.
• Strong analytical skills with the ability to interpret and apply business data
• Demonstrated coaching and leadership development experience

Travel

Approximately 25% business travel.

Compensation and Benefits

• Compensation based on position, education and experience. Bi-weekly paid.
  • $80,000-95,000 base salary.
  • This position is also eligible for our Support Central bonus program which is based on annual achievement of company performance.
• Health and Wellness Benefits
  • Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
  • Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.
• Employee perks/discounts
  • Education assistance including tuition reimbursement
  • Childcare discount available to all employees
  • Corporate partner Discounts
• This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.
• Applications accepted through 8/21/26.

Learning Care is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.