DJJ OPERATIONS MANAGER - SES - 80059317

State of Florida; Saint Augustine (FL); On-site; USD 50,000 - 68,000; Full time

Job summary

The State of Florida's Department of Juvenile Justice seeks an Operations Manager (SES) to lead the North Region Monitoring and Quality Improvement team. The role supervises staff, schedules reviews, and ensures annual compliance across provider-operated facilities from Pensacola to Ocala.

Overnight travel is required and a valid driver's license is essential. Starting salary is $2,276.20 bi-weekly, with internal promotion guidelines noted.

Qualifications

• Knowledgeable in DJJ policies and the continuum of care
• Strong management and supervisory abilities
• Understanding of rules, regulations, policies and procedures
• Data analysis and interpretation skills
• Effective written and verbal communication
• Ability to travel
• Plan, organize and coordinate work

Responsibilities

• Supervise employees and coordinate training and evaluation
• Direct hiring, orientation, and supervision across the North Region
• Develop annual compliance and monitoring schedules
• Ensure annual reviews for DJJ programs in the North Region
• Review Monitoring Prioritization tool and update schedules
• May serve as a peer on reviews
• Update PMM system in JJIS
• Assist in corrective action plans and site visits
• Report critical issues to Bureau Chief
• Assist MQI in standards and tools
• Coordinate meetings, trainings, and start-up reviews
• Support staff with incident management reviews
• Review regional annual compliance reports for accuracy
• Aide and support Monitoring and Quality Improvement staff
• Provide training and consultation to staff

Skills

Supervise employees

Staff training

Communication

Data analysis

Planning & coordination

Travel readiness

Education

Bachelor’s degree or 4+ years experience + 2+ years supervisory

Tools

Word

Excel

PDF/Adobe

Tableau

Access

Job description

Requisition No: 887542

Agency: Juvenile Justice

Working Title: DJJ OPERATIONS MANAGER - SES - 80059317

Pay Plan: SES

Position Number: 80059317

Salary: $2,276.20 Bi-weekly

Posting Closing Date: 11/16/2026

Total Compensation Estimator Tool

The Department of Juvenile Justice Salutes our heroes. We are honored to have the opportunity to support our nation's veterans and their families. We value the service given to our country and support the hiring of service members and military spouses.

INTERNAL AGENCY OPPORTUNITY

Applicants accepted only from Department of Juvenile Justice. Applicants will not be accepted from outside of the department.

LOCATION, CONTACT, AND SALARY INFORMATION

This position may be located in the North Region in the following counties: Pensacola, Ft. Walton, Marianna, Tallahassee, Alachua, Jacksonville, Ocala, or St. Augustine, Florida.

Starting Salary $2,276.20 Bi-weekly (In accordance with current spending restrictions, an internal promotion into the position will be filled at the minimum of the pay grade or up to 5% of the employee’s current rate, whichever is higher.)

Contact Person: Melissa Johnson [phone], [e-mail]

Description

This position will serve as the Bureau of Monitoring and Quality Improvement North Region Monitoring Supervisor; assigned to assess the performance of services provided to the Department youth in provider-operated programs or state-operated facilities. Due to the nature of the work, overnight travel is required. Travel may be with little to no notice at the discretion of management. Routine travel may include traveling between Pensacola and Jacksonville, including the east coast to Daytona and as far south as Ocala. A valid and active driver's license is required.

Duties And Responsibilities

• Supervise employees, spends most of the time communicating with, motivating, training, and evaluating employees, planning, and directing employee’s work.
• Directly responsible for the hiring, orientation, training, and supervision of staff in the region; supervision may include traveling to locations throughout the north region between Pensacola and Jacksonville, including the east coast to Daytona and as far south as Ocala.
• Responsible for developing the north region annual compliance and supplemental monitoring schedule and assigning monitors to conduct reviews.
• Ensures all applicable juvenile justice programs and services in the North Region receive at least one annual compliance review and applicable supplemental review(s).
• Reviews the Monitoring Prioritization tool to determine monitoring requirements and frequency of monitoring events and updates the annual compliance and supplemental programmatic monitoring review schedule, as needed.
• May serve as a peer on annual compliance or supplemental programmatic monitoring reviews.
• Updates all needed information in the Program Monitoring and Management (PMM) system in the Department’s Juvenile Justice Information System (JJIS), as applicable.
• May assist in providing technical assistance and in the development of an outcome-based corrective action plan (OBCAP), if applicable, and performs verification monitoring site visits to determine compliance with the OBCAP and provide information to the program area, contract manager, and program/provider.
• Reports any critical issues noted during annual compliance or supplemental program monitoring reviews to the Bureau Chief.
• Assists the MQI Statewide Support Team in the annual review and development of standards, guidelines, and monitoring tools.
• Coordinates and/or participates in meetings, committees, training events, workgroups, peer reviews, and task force groups, as requested.
• Coordinates pre-operational and start-up monitoring reviews for new programs and provides information to the program area and contract manager.
• May be requested to assist program area staff with performing incident management reviews and relay the information back to the program area.
• Responsible for reviewing and editing all regional annual compliance reports and supplemental monitoring summaries to ensure their accuracy and timely completion.
• Aids and supports the Monitoring and Quality Improvement staff.
• Provides training and consultation to Department staff in monitoring services.

Knowledge, Skills And Abilities

• Knowledgeable in Department of Juvenile Justice policies and procedures, the continuum of care of services and systems
• Knowledge of basic management principles, leadership techniques, and ability to supervise employees
• Knowledgeable and ability to understand and apply rules, regulations, policies, and procedures relating to operational activities
• Skills include systems analysis, data collection and interpretation, focusing and deciphering complicated subject matter
• Ability to communicate effectively verbally and in writing
• Ability to work independently and to plan, organize and coordinate work assignments
• Ability to assess training needs
• Understand computer technology and systems applications of Word, Excel, PDF/Adobe, and other functional software programs such as Tableau and Access
• Ability to travel

Preferred Qualifications

• Bachelor’s degree from an accredited college or university or four years of professional experience and 2 or more years of supervisory experience
• Two or more years of experience in detention, prevention, probation, residential, or other human services/juvenile justice field is preferred
• Three or more years of contract monitoring, contract management, and/or contract procurement experience
• Previous Bureau of Monitoring an Quality Improvement experience is preferred
• Previous audit or monitoring experience is preferred

Special Notes

Incomplete Candidate Profiles will not be accepted. Please make sure that all parts of the profile are complete and accurate. ‘See Resume’ is not an acceptable response, and all periods of employment and non-employment should be included with correct end of employment dates. Some positions in the occupation may be responsible for coordinating work and supervising employees. All prospective candidates will be subject to a sex offender check, criminal background checks (state, local, and national) and pre-employment drug screening for direct care positions. DJJ participates in E-Verify (Employment Eligibility). When identified on a position description, a valid driver's license is required. If initially hired with an out-of-state license, the Florida resident must obtain a valid Florida state driver’s license within 30 days of hire. Licenses suspended or revoked for any reason, work permits (Business purpose/Employment/education only licenses) and some types of restricted licenses are not acceptable. Licenses that have Corrective Lenses Restrictions are acceptable, provided the driver wears corrective lenses. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.