Divisional Registered Nurse (RN) - Plastic Surgery - Days

VCU Health System Authority; Richmond (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

VCU Health System Authority is seeking an Ambulatory Divisional Registered Nurse to oversee and coordinate clinical duties across outpatient service lines. The role supports interdisciplinary collaboration with Ambulatory Leadership, Division Chair, and Medical Director to ensure safe, timely ambulatory care.

You will work across multiple sites, provide patient education, triage calls, and assist with procedures while maintaining standards and patient satisfaction.

Qualifications

• Required education: Bachelor's degree in nursing.
• Preferred education: Master's degree in nursing.
• Licensure/Certification: Current Registered Nurse license and BLS.
• Nursing specialty board certification preferred.
• Minimum 3 years of nursing experience; 1–2 years in designated pediatric or adult division.

Responsibilities

• Follows physician orders within Nurse Practice Act, licensure, and standards.
• Triages patient calls and in basket messages per ambulatory standards.
• Partners with care team to prepare chart reviews for return visits.
• Reviews records (lab work, imaging, diagnostic reports) prior to patient visit.
• Completes necessary new patient referrals and ensures outside records are available.
• Provides disease and procedure-specific education to patients in clinic.
• May assist providers during clinical procedures across the division.
• Partners with leadership to ensure continuity of care across multiple clinic sites.
• Monitors patient satisfaction and strives for service excellence.

Skills

Ambulatory care

Patient education

Communication

Time management

Education

Bachelor's degree in nursing

Master's degree in nursing

Job description

The Ambulatory Divisional Registered Nurse provides, develops, coordinates, and manages clinical duties related to the specific service line division. This job will support clinical care across multiple outpatient locations, requiring interdisciplinary partnership with multiple providers within the division. The position collaborates with Ambulatory Leadership, Division Chair, Medical Director, in the development and management of processes to provide safe, timely ambulatory care needs.

The Ambulatory Divisional Registered Nurse will have a working knowledge of outpatient management of patients within a specialty division, including general medical, complex medical, pre-operative and post-operative care.

Essential Job Statements

• Follows documented physician/licensed provider orders, within the boundaries of the Nurse Practice Act, licensure, and established standards, policies, and practice guidelines.
• Triages patient calls and in basket messages in accordance with ambulatory and division specific standards.
• Facilitates training as needed to improve the specialty knowledge base across all ambulatory clinic locations.
• Partners with care team to complete chart prep for return visits; reviews records (lab work, imaging, diagnostic reports) prior to patient visit.
• Completes necessary new patient referrals, ensures outside records are available, performs chart review/prep to ensure patients are scheduled into the correct clinic.
• Provides disease and procedure-specific education to patients in clinic.
• Creates educational materials to support commonly encountered topics within division.
• May assist providers during clinical procedures across the division.
• Partners with providers, Assistant Clinical Manager, Program Coordinators, and Nurse Navigators to ensure continuity of care across clinic sites for division patients with expertise in service, preoperative, postoperative, and medical management to specific patient populations.
• Performs multi-site nursing visits as directed by providers to include education, treatments, or assessments.
• Supports prior authorization requirements specific to emergent / same day prior authorizations and denial appeals.
• Partners with Assistant Clinical Manager and clinic nursing staff to aid providers in obtaining clinic testing and treatment.
• Consistently monitors patient satisfaction and customer feedback, taking prompt action on issues striving for service excellence.
• Serves as a nursing clinical role model and division subject matter expert for management of ambulatory patients across multiple sites.
• Seeks collaborative relationships that can lead to effective partnerships in research, evidence based practice or process improvement. Contributes to revising and developing clinical practice and/or nursing care guidelines for specific patient populations using current best evidence and shares the synthesis of current best evidence at the department/division level .
• Takes appropriate actions to enhance positive outcomes, even in the most challenging situations.
• Anticipates needs to provide quality and efficient care for patients.
• Maintains professional growth and development in specialty through ongoing process of formal and informal education and training.
• Performs other duties as assigned and/or participates in special projects in order to support the mission of VCUHS and the division.
• Accepts alternate assignments as required.

Patient Population: Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit. Demonstrates knowledge and related competencies of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to their age, specific needs and to provide the equitable care needed as described in departmental policies and procedures. Neonates (0-4 weeks), Infant (1-12 months), Pediatrics (1-12 years), Adolescents (13-17 years), Adults (18-64 years), Geriatrics (65 years and older)

Employment Qualifications

• Required Education: Bachelor's degree in nursing from an accredited program
• Preferred Education: Master's degree in nursing from an accredited program.

Licensing/ Certification

• Licensure/Certification Required: Current Registered Nurse license, BLS Certification.
• Licensure/Certification Preferred: Nursing specialty board certification preferred.

Minimum Qualifications

Years and Type of Required Experience: Minimum 3 years of nursing experience required. 1-2 years preferred experience in the designated pediatric or adult division.

Other Knowledge, Skills and Abilities Required: Strong communication and time management skills. Ability to set priorities, make timely decisions, and meet multiple deadlines. Ability to work collaboratively within a large complex, fast-paced environment.

Other Knowledge, Ski